Social Media Recovery for Costa Crociere Term Paper

Social Media Recovery for Costa Crociere - Term Paper Example Costa Crociere SpA generally operates their business trading functions as Costa Cruises. The initial foundation of the company was in the year 1854. It has its headquarters located in Genoa, Italy. The company performs its business operations throughout the world that include Northern Europe, Caribbean, South America and Dubai among other regions (Costa Crociere SpA, 2012). As a matter of fact, in the year 2010, Costa Crociere SpA proved itself as one of the companies that successfully reached up to the benchmark of Italian services and tourism especially for its reputation and reliability in the international research that is popularly known as â€Å"Global Reputation Pulse†. Furthermore, in the year 2011, Costa Crociere SpA emerged in the ranking of Mediobanca that carried out assessment of 3,700 Italian enterprises which ultimately made the company to reach a turnover of approximately 50 million Euros during that year. In this connection, the company or the group was ranked amid the top 10 companies in terms of profitability and productivity and also in terms of turnover (Costa Crociere SpA, 2012). Costa Cruise has been accredited with an incorporated arrangement of voluntary certification of conformity along with highest international benchmark towards the aspect of safety, quality, environment and social accountability. Costa Crociere is fundamentally denoted as an international company holding its several offices in different regions such as Paris, Barcelona, Madrid, Zurich, Brussels and Lisbon among others. The company employs more than 19,000 working people throughout its organisation and is organised into a flexible arrangement of various human resource functions (Costa Crociere SpA, 2012). The prime vision of Costa Crociere is to serve better as well as with enhanced services to their worldwide customers with special regards to behaviour. The aspect of consumer satisfaction is the principal motive and also the mission of Costa Crociere. In terms of business operations, since the year 1997, especially Air France and Costa Cruises are the partners, sharing the similar visi on or objective of delivering superior and enhanced services to their worldwide guests or customers along with maximising customer satisfaction (Costa Crociere SpA, 2012). In this connection, one of the partners of Costa Crociere i.e. Air France is an airline which operates in an international network and also performs its business operations in 182 cities in 98 countries. Air France offers more than 1,700 flights which generally covers numerous destinations throughout the world. The hub of Air France is recognised as one of the most efficient hubs in the entire Europe. Along with Costa Crociere, the main priority of Air France is to ensure ultimate customer satisfaction (Costa Crociere SpA, 2012). In the paper, a detailed analysis regarding the accident that Costa Crociere had faced along with certain weaknesses as well as threats that they faced due to the accident will be depicted. Various aspects that include preparation of a social marketing plan on behalf of Costa Crociere in terms of strategy, tactics, action, implementation and control will also be portrayed in the discussion. A Brief Situation Analysis of Costa Crociere

Health Essay Example | Topics and Well Written Essays - 1250 words

Health - Essay Example I use quality assurance procedures to guide my daily activities by implementing the highest standard of care in my work. I use the procedures to guide my decision-making and to direct my actions including patient care, medication administration, management of symptoms as well as implementation of doctor’s orders. These quality assurance procedures are part of the standard requisites of the practice and are meant to manage the administration of interventions and the management of patient care. C) Explain your organizational policies and procedures in achieving quality care standards. My organizational policies and procedures in achieving quality care standards include weekly peer reviews, monthly self-assessment policies, regular trainings and updates on policies and procedures, continuing medical education, and supervisory checks. My organization carries out weekly peer reviews where the work staff per unit would meet and evaluate each other’s work and activities, provi ding constructive criticism of each other’s work and measuring them against the standards and policies of the organization. Each worker is also asked to fill up a questionnaire of self-assessment of his/her work for each month, evaluating how well he or she measures up against the standards of the organization. ... In relation to the quality systems towards my service users, I would assess my work performance to be very satisfactory. In assessing my work performance, I believe that I have been able to effectively perform based on the quality systems of my practice. I have been able to follow the standards of my practice and implement these standards based on my specific duties as a health professional. E) Comments on the effectiveness of the quality systems in operation in your care setting The effectiveness of the quality systems in operation in my care setting are more or less within the parameters of the standards of the health profession. The best feedback of efficacy is the patients themselves and in my care setting, the delivery of patient services has been exemplary; moreover, there have been minimal complaints from our patients regarding quality of care. The patients have received care on time and at exemplary standards. Based on these elements, I believe that the quality systems in my care setting are founded on effective standards of the health practice, including patient-centred care, leadership, multiprofessional care, and continued improvement of care. F) Comments on the advantages and disadvantages of the quality systems in your organization. Advantages of the quality systems in my organization refer to the multiprofessional control set-up which the organization is implementing. This set-up has helped us achieve coordinated care, avoid repetitive interventions, prevent medical errors, and ensure the efficient use of time and resources. Disadvantages of the quality systems in my organization refer to the often imposing quality the system can present. Quality systems can

Understanding Today's Generation Research Paper

Understanding Today's Generation - Research Paper Example Although there are a range of factors that contribute to this divergence which has been noted, it cannot and should not be ignored that one of the fundamental aspects motivating this divergence and change is with respect to several of the most dominant generations that defined the 20th century. Accordingly, it is necessary to examine and understand the Baby Boom Generation (1946 to 1964) and Generation X (1965 to 1983). As a means of realizing the unique dynamics that existed within these generations and the continued impact upon the way in which development is realized, it will further be necessary to draw a level of prediction with regards to the generation of the Millenials (1984 to 2002). Firstly, with regards to the Baby Boom Generation, one of the most prevalent differentials that exist is with relation to the role that minorities and women play within society as well as the extent to which technology pervades, and the way in which individuals communicate and identify with one another. Interestingly, the interview that was performed helped to highlight this very differential with regards to the way in which technology was seen as one of the most important differentials separating the Baby Boom Generation from that of Generation X, and the Millenials (Martacchio 395). However, what cannot be said is that from the interview that was conducted the individual respondent was of the view that either Generation X or the Millenial generation were â€Å"worse† than her own. This is an interesting concept to integrate with due to the fact that pervasive societal knowledge and impressions from the media oftentimes integrate a belief that current society is declining and far worse with respect to overall morality and ethics than the ones which it been evidence previously. However, as stated, neither the research which was performed to inform this particular essay nor the interview led credence to this particular point of view. Said the interviewee with regards to the negative role of technology within current generations and society, â€Å"People do not have real face time with each other to communicate verbal or non-verbally† (Holmes 2). In this way, the reader can see that the most important piece of information which was related was with respect to the way in which technology and technological advancement have weakened human communication within current generations. Interestingly, Generation X stands in stark contrast to many of the more rigid and conservative mores and norms that the Baby Boom generation exhibited. Ultimately, before delving too deeply into Generation X and/or seeking to understand prime motivators and reasons for behavioral actions, it must be understood that this was the first generation that grew up in an era that was not defined by the Second World War. Rather, this was a generation of political action, protests, civil rights, and the Vietnam War. In this way, the reader can and should realize the Generati on X takes many of the positive features from the Baby Boom Generation as well as many of the positive features from the Millenials. This is due to the fact that, according to the research which has been read to direct this analysis, Generation X traditionally has a work ethic that is on par if not above that of the Baby Boomer generation. Yet a further interesting dynamic exists within this particular generation due to the fact that it was the first generation that was able to integrate directly with the growing technological revolution which took place (Shoch 26). Whereas the Baby Boom Generation was necessitated to create the technological revolution and seek to integrate life within it, Generation X was able to grow up in a world that

The impact of the Industrial Revolution

The impact of the Industrial Revolution This investigation examines the effects of the Industrial Revolution from years 1780 to 1840 on the laissez-faire attitude of the British government. This investigation focuses on how the Industrial Revolution benefited from the existence of the laissez-faire attitude in Great Britain during the late 18th century and then contributed to its demise by the mid-19th century. This investigation highlights why the hands-off approach and the lack of government involvement and oversight in economic development helped the explosive growth of industry. It only focuses on Great Britain, which is considered the Industrial Revolutions birthplace, not other European countries nor the United States. The researcher will use various printed texts and internet sources as evidence to address this investigation. In this investigation, two sources are evaluated. The Silent Revolution: The Industrial Revolution in England as a Source of Cultural Change written by John Walter Osborne and The First Industrial Revolution written by Phyllis M. Deane are two sources assessed with their origins, purposes, values, and limitations. B. Summary of Evidence From medieval times there had been strict regulation in Britain on wages, employment, training (apprenticeship), industrial location, prices, and commerce. By the mid-17th century, these regulations were difficult for the government to enforce due to new industries and expanded trade.  [1]  Therefore, the restrictions were ineffective and suspended. For more than a hundred years before the Industrial Revolution, the State was in retreat from the economic field.  [2]  There was the fact that a large number of restrictions on economic activity and on the free-flow of trade were reduced or removed.  [3]   Prior to the Industrial Revolution, governments were primarily structured to keep peace at home and to defend the country against foreign enemies. The function of government was administration, not legislation.  [4]  The central government administration in Britain was small compared to modern standards. As late as 1833 the Home Office employed only 30 persons and the Board and Trade, 20. So limited were its activities that the central government consisted mainly of customs officials and excise menà ¢Ã¢â€š ¬Ã‚ ¦ And nothing was as yet done on a national level concerning health, education, or poor relief.  [5]   Adam Smith, a Scottish economist in the mid-late 1700s, strongly opposed any government interference in business affairs. He and his followers heavily influenced the adaptation of laissez-faire government and used the doctrine of the invisible hand to justify free trade. Trade restrictions, minimum wage laws, and product regulation were all viewed as detrimental to a nations economic health.  [6]  The philosophy of laissez-faire, the view that the business of government was to leave things alone, and adopted whole-heartedly the view that the unrestricted operation of private enterprise was the most effective way of securing the maximum rate of economic growth.  [7]   The triumph of laissez-faire in the 19th century is the retreat from protectionism and the adoption of a free trade policy.  [8]  Due to limited government regulation and intervention, innovation was accelerated. In England, factory owners had access to the natural resources necessary for the mass production of goods and a willing workforce. Employers were able to offer low wages for long hours because of the sizable poor population.  [9]   In the 1830s and 1840s, and still more in the 1850s, the State was steadily taking responsibility for wider and wider control of private enterprise in the interest of society as a whole.  [10]  Even though the laissez-faire attitude of the British government which took hold in the mid-18th century spurred the growth of the industrial revolution, it was the revolution itself which brought the laissez-faire movement to an end. The industrial revolution changed every aspect of society in Britain. Migration from small rural villages to urban cities took place. Living conditions were poor for the working class and their newly concentrated population increased awareness of their struggles. Prior to this urbanization of the population, society was not focused on the health and welfare of the general population. Around this time, the appeal of ethics and moral philosophy began to take hold.  [11]  With this new focus, pressure was put on the government to address the issues of the po or. This caused the government to get involved and no longer allowed for a hands-off policy. The decline of laissez-faire attitudes, corruption in government, growth of political parties, public opinion, and increased efficiency of legislative activity were in varying degrees caused by industrialism. C. Evaluation of Sources The First Industrial Revolution written by Phyllis Deane published in 1980 provides useful insight for the historian into the role of the British government during the British Industrial Revolution. Phyllis Deane is a professor of economic history at the University of Cambridge and a fellow of Newnham College who references many other historians in her work. The sources purpose is to describe how the British government functioned throughout the Industrial Revolution and how it took on the philosophy of laissez-faire. This books values are that it allows for a thorough understanding of how the British government removed many restrictions on economic activity to go along with its laissez-faire attitude. It also references Adam Smith and the beginning of the laissez-faire ideology stating how the business of government is to leave things alone. However, a limitation to this source is that the authors references are limited to writings from the twentieth century and do not include works from the Industrial Revolution time period. The Silent Revolution: The Industrial Revolution in England as a Source of Cultural Change written by John Walter Osborne, published in 1970, is another beneficial source for the historian. John W. Osborne is a history professor at Rutgers University who specializes in modern Europe and nineteenth century Britain. This sources purpose is to depict changes in Britain from before and after the Industrial Revolution. It also parades how the laissez-faire philosophy took on by the government influenced this change. A value of this source is that it gives the perspective of a historian who contrasts Britain before and after the Industrial Revolution and provides specific details of what the British government believed at the time. A limitation to this source is that the author is interested in a broad range of social impacts and is not entirely focused on the impact that the Industrial Revolution had on government. D. Analysis Prior to Britains industrial revolution (1760 to 1830) government and society overall had very different characteristics. Britain had been a primarily agricultural economy with the textile industry being mainly small, independent businesses. With the Industrial Revolution, communities transitioned from rural to urban. There was great upheaval caused by this change. While the Industrial Revolution brought positive changes, the benefits were usually seen by the upper class who took advantage of the new means of industry. In contrast with the positive changes, many individuals found themselves disadvantaged by the loss of their livelihoods at their traditional crafts. The population growth, overcrowding, and squalid living circumstances in cities where the jobs could be found were only compounded by the lack of compassion for the lower class.  [12]   It is well documented that a laissez-faire attitude existed in the British government at the end of eighteenth century. With the explosive growth of industry, government oversight was not possible. The government did not have the resources to regulate private commerce. At this time, there was also resistance to government involvement since government involvement was perceived as a hindrance and would have impaired prosperous growth. The idea of government being responsible for the welfare of its citizens did not exist at that time and helping people living in poverty was not seen as responsibility of the government. The laissez-faire attitude promoted by leaders and economists, such as Adam Smith, kept government out of private industry during the beginning of the Industrial Revolution. Without government intervention, private corporations were able to set their own standards. The driving incentive for these industries was profit. Due to the absence of guidelines, working conditions were poor and minimum wages were usually nonexistent. The rapid changes occurring during the Industrial Revolution greatly influenced all aspects of British life including the view of the role of government. It brought about new concepts on how society should behave. It is due to these changing perceptions that by the 1820s parliament passed a large volume of economic and social legislation.  [13]  It is based on this evidence that the Industrial Revolution brought to an end the British governments laissez-faire attitude. Government began to intervene in the behavior of private enterprise at the local level in the urban areas where social problems were the most extreme. It was particularly true when government stepped in to address problems of sanitation and town improvement and was particularly necessary when regulating land lords and builders who did not have the interests of the overall community in mind.  [14]   In addition to government intervention due to health issues, the government was beginning to be pressured by the growing voice of the working class who were petitioning for safer and fairer working conditions. The growth of public opinion was brought about by technical improvements of the steam powered newspaper presses which increased circulation.  [15]  This raised the awareness of poor living conditions and unfair practices in the workplace. The sources utilized in this investigation were written by researchers who employed a wide variety of material when developing their publications. The materials ranged from earlier twentieth century analyses of the Industrial Revolution and back to writings from the time period of the Industrial Revolution. It is through their in-depth analysis and interpretation that the researcher can gain an understanding of the impact of the Industrial Revolution. E. Conclusion At the beginning of the Industrial Revolution a laissez-faire attitude existed. The changes brought about by the Industrial Revolution shifted the behavior of the British political system away from their hands-off philosophy. While the Industrial Revolution brought about great innovation, it made more acute the issues of poverty and poor working conditions. The Industrial Revolution influenced changes to the role of the government and was responsible for the social and economic legislation passed in the first half of the nineteenth century. Instead of allowing industry to run without oversight and pursue profit at the expense of society, regulations were enacted which resulted in improved living conditions for the working class. This change to government after Britains Industrial Revolution is the basis for modern-day government. F. List of Sources Adam Smiths Laissez-Faire Policies. The Victorian Web: An Overview. Accessed November 29, 2011. http://www.victorianweb.org/economics/laissez.html. Ashton, T. S. The Industrial Revolution, 1760-1830. London: Oxford University Press, 1948. British Industrial Revolution. Clemson University. Accessed November 29, 2011. http://www.clemson.edu/caah/history/FacultyPages/PamMack/lec122sts/hobsbawm2.html. Deane, Phyllis M. The Role of Government. In The First Industrial Revolution, 219-37. Cambridge: Cambridge University Press, 1990. Miller, James. The 1800s. San Diego: Greenhaven Press, 2001. Osborne, John W. The New Politics: The Growth of Legislation. In The Silent Revolution: the Industrial Revolution in England as a Source of Cultural Change, 85-105. Scribner, 1970. Word Count: 1945

Blackmur R.p., Form And Value :: essays research papers

Blackmur R.P., Form and Value in Modern Poetry, Doubleday, 1957. Justification This critique was first published as a journal article in The Southern Review, 1936 and later reprinted in the text entitled â€Å"Form and Value in Modern Poetry.† The author of the critique describes the meaning behind Yates’ poetry. He also describes Yates’ view of the world and explains how this influences the poetry and the response by many readers towards the work. Blackmur uses a comparison with other poets of the same era. Blackmur also describes in a way that is easily understood, the poetic devices employed by Yates in his works. Position of the writer The position of the writer, is that Yates is a great poet who combines technique with imagination. However, the content of his work and its symbolism is confronting to many readers and may not therefore appreciate the greatness of the poetry. The critics argument â€Å"The poet (and, as always the reader) has to combine, or fuse inextricably into something like an organic unity the constructed or derived symbolism of his special insight with the symbolism animating the language itself. It is, on the poet’s plane, the labor of bringing the representative forms of knowledge home to the experience which stirred them: the labor of keeping in mind what our knowledge is of: the labor of craft. With the poetry of Yates this labor is, as I say, doubly hard, because the forms of knowledge, being magical, do not fit naturally with the forms of knowledge that ordinarily preoccupy us.† What Blackmur is arguing, is that magic and the interpretation of this, is dependent on the reader’s knowledge of magic. He continues the argument, by implying that Yates believed that imagination was as valid a way of understanding the world as was logic. Blackmur also argues that because Yates has a view of life, that many readers do not share, the poetry is often interpreted as â€Å"sterile†. Exposition of the critics ideas and relevance Following the line of Blackmurs’ argument one can only appreciate the greatness of Yates’ poetry by understanding more about magic as a force in real life. However Blackmur claims that use of magic as a tool for poetry has two radical defects. The first defect is a lack of conventional authority outside the poem. The other defect is that Yates’ understanding of magic was not and could not be given in the words of the poem. Use of appropriate technical language Blackmur R.p., Form And Value :: essays research papers Blackmur R.P., Form and Value in Modern Poetry, Doubleday, 1957. Justification This critique was first published as a journal article in The Southern Review, 1936 and later reprinted in the text entitled â€Å"Form and Value in Modern Poetry.† The author of the critique describes the meaning behind Yates’ poetry. He also describes Yates’ view of the world and explains how this influences the poetry and the response by many readers towards the work. Blackmur uses a comparison with other poets of the same era. Blackmur also describes in a way that is easily understood, the poetic devices employed by Yates in his works. Position of the writer The position of the writer, is that Yates is a great poet who combines technique with imagination. However, the content of his work and its symbolism is confronting to many readers and may not therefore appreciate the greatness of the poetry. The critics argument â€Å"The poet (and, as always the reader) has to combine, or fuse inextricably into something like an organic unity the constructed or derived symbolism of his special insight with the symbolism animating the language itself. It is, on the poet’s plane, the labor of bringing the representative forms of knowledge home to the experience which stirred them: the labor of keeping in mind what our knowledge is of: the labor of craft. With the poetry of Yates this labor is, as I say, doubly hard, because the forms of knowledge, being magical, do not fit naturally with the forms of knowledge that ordinarily preoccupy us.† What Blackmur is arguing, is that magic and the interpretation of this, is dependent on the reader’s knowledge of magic. He continues the argument, by implying that Yates believed that imagination was as valid a way of understanding the world as was logic. Blackmur also argues that because Yates has a view of life, that many readers do not share, the poetry is often interpreted as â€Å"sterile†. Exposition of the critics ideas and relevance Following the line of Blackmurs’ argument one can only appreciate the greatness of Yates’ poetry by understanding more about magic as a force in real life. However Blackmur claims that use of magic as a tool for poetry has two radical defects. The first defect is a lack of conventional authority outside the poem. The other defect is that Yates’ understanding of magic was not and could not be given in the words of the poem. Use of appropriate technical language

Relationship Between Surface Area and Rate Of Reaction Essay -- GCSE C

An Experiment To Investigate The Relationship Between Surface Area and Rate Of Reaction Introduction The rate of reaction (reaction velocity) may be defined as the rate of change of concentration of a stated reactant or product. The rate of a reaction is found by measuring the amount of a reactant used up per unit of time or the amount of a product produced per unit of time. A reaction can be made to go faster or slower by changing a number of factors. In order for a reaction to occur certain things are necessary: particles must collide with each other and the collision must have enough energy for the reaction to occur. If this happens the original bonds are broken and new bonds are formed - so that new products are formed. Successful collisions (those with sufficient energy) can be increased (or decreased) by a number of factors. These key variables consist of temperature, concentration, surface area and use of and type of a catalyst. To examine the relationship between the rate of reaction and surface area I must choose to vary only surface area keeping the other variables constant. Surface area of solid - The surface area has an effect on the rate of reaction. If the solid has a large surface area per unit mass then there are more opportunities for collisions to occur between the solid and liquid. This is because there is more chance for collisions to occur. If the surface area per unit mass is small, collision can only occur with the outer atoms and is therefore limited. The diagram below illustrates this: This relationship is proportional i.e. as one doubles so does the other. The temperature of the reaction - When the temperature is low, the particles in the reaction do not have much energy and move slowly so collision... ...nes which can be explained by the fact that the surface area of the chips was constantly changing throughout the reaction, as it was reacted with the acid, and so did the surface area to volume ratio. Also as the marble was used up the reaction would slow, as there would be less marble remaining to react with the acid reducing the chances of a collision occurring. The evidence is sufficient to imply that my hypothesis is correct but I think to prove it successfully further evidence would be necessary. I could have checked the rates of reactions I produced as a result of my experiment by carrying out a different test. If I had examined my results by doing a test measuring the mass change of the calcium carbonate I could have checked that I came up with sufficiently similar final rates of reaction, however I did not have time for this or to use a wider range of values.

Becoming a Better Negotiator

Over the past 8 weeks there has been a lot that I have learned about myself as a person with inner reflection in my negotiation style. Negotiation is a skill that I thought people have to be born with. Although people can be born better suited with negotiation skills; the skill is also a craft that can be taught and learned. People must be able to reflect on their strengths and weaknesses and build off their strengths to become a better negotiator.Lewicki, Saunders and Barry (2011) state that while some people may look like born negotiators, negotiation is fundamentally a skill involving analysis and communication that everyone can learn. I think that the questionnaires that I took really amplified what I need to work on as a negotiator. Negotiation is a part of everyday life for everyone, in home life and in personal life and becoming a better negotiator can impact our lives positively in both. This paper will reflect and summarize what I learned about myself doing both questionnair es and how I plan on improving my negotiation skills using this class going forward.QuestionnairesThe first questionnaire is called The Personal Bargaining Inventory. This questionnaire helps clarify the perceptions of one’s self on different dimensions of negotiation; from how a person should or â€Å"ought† to negotiate, power and deception, cooperation and competition, and winning and losing. The second questionnaire is called Communication Competence Scale. This scale is a diagnostic tool to help one determine their level of communication competence.Communication competence is defined as the ability  to enact both appropriate and effective messages in any communication setting. The Personal Bargaining Inventory asked twenty three questions rating my own behavior and twenty seven questions rating people’s behavior in general, on a scale of 1-7, 1 being strongly uncharacteristic and 7 being strongly characteristic (Lewicki, Saunders, & Barry, 2009). Both of these questionnaires make you look at yourself and gauge how we feel about our own behavior in negotiation and communication.It also makes us reflect on how we believe others should act and behave in negotiation. These are both great exercises for someone to use if they want to figure out exactly what they need to work on to become a better negotiator. Some of the questions asked about ethics; such as lying to get what we want, taking advantage of someone, and being accountable about the things we say in conversation and in negotiation. One must be completely honest when taking these questionnaires. Both of these questionnaires helped me reflect on myself and what I think of myself.About MeMargaret J. Wheatley said â€Å"without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful†. I think these questionnaires help with my own personal reflection. I have always been told that I am antagonistic and this is somethi ng that I need to work on. These questionnaires only backed up that assessment. A couple of the questions in particular stuck out to me. I had to be honest with myself, which helped opened up my eyes and helped me realize this truth. In the Personal Bargaining Inventory question number 21 was eye opening; â€Å"in any competitive situation, I like to win. Not just win, but win by the biggest margin possible†.I ranked myself truthfully at a 7, strongly characteristic. I hate to lose. I don’t know of anyone that does, but I really hate it. I get a sinking feeling in my stomach when I lose, or team I root for loses. It affects my attitude and really upsets me. I love to win. They say a win is a win, but in negotiation concessions must be made. Keeping this behavior could end up hurting my negotiation strategies in life. I must be willing to compromise more.The second question came in the Communication Competence Scale, â€Å"generally, I think about how others might  i nterpret what I say†. I need to choose my words more carefully when dealing with people. I don’t usually think about what I say before saying it, and sometimes people may interpret those things negatively. These questionnaires really helped me reflect on myself as a negotiator and as a person. Everyone could benefit from using them.Get BetterAs seen above there is room for me to improve and become a better negotiator. We all should try and become more well rounded people in our lives, to become morally and ethically responsible as well as better negotiators. I believe that I can become a better leader in life and at work if I am able to become a better negotiator. I can do better for my family and I can do better for myself. There are ten best practices to use for negotiators. I will use these ten practices to improve my skills and craft my negotiation style. Those ten practices are the following:1.Be prepared. 2.Diagnose the fundamental structure of the negotiation. 3. Work the BATNA (Best Alternative to a Negotiated Agreement) 4.Be willing to walk away. 5.Master the paradoxes. 6.Remember the intangibles. 7.Actively manage coalitions. 8.Savor and protect your reputation. 9.Remember that rationality and fairness are relative. 10.Continue to learn from the experience.I have a real life experience that just happened to me that these ten practices would have helped me with. I had set up a meeting with a customer and I expected just to introduce myself to these guys and let them know that I was new to the area. I wanted to show face to them and let them know that I was here to help. Well that was part of what happened. These guys took me and put me in a conference room and asked me a million questions about my company and what I would do for them. I feel I did okay in this situation, but had I been able to prepare for this negotiation I might have done a  better job.Practice 1 and 10 are what I will take away the most from this to learn from. Had I k nown that this introduction would have been more than just that, I would have prepared better for some of the questions they asked. I am new to this position and I will be able to walk away from this experience with something to work on. I tried my best to keep all questions in a positive light and try and make the meeting as personal as possible. This negotiation was not for a contract, but more or less for an opportunity that could lead to one. I laid a lot of my cards out on the table to let them know that I wanted to build trust. There were three guys in the meeting.Two of them specifically said that all they cared about was price, while the third said, â€Å"I don’t give two (curse)’s about price, all I care about is what you are going to do for me, I care about service†. This helps me in the future going forward with these guys, being able to address what is the most important thing to them when it comes to doing business with me and my company. This custo mer has all the power and they know it. All I want to go out and earn their business. I am a vendor to them and there are other vendors that can offer the same services as I can, what can I do to earn their business? I need to make my experience personal with them and try and build a personal relationship. Building trust in negotiation is one of the biggest and most important things in business.Once I get the opportunity to build this trust and earn this work I can then go into the negotiation faze of an MRO contract. MRO stands for Maintenance, Repair and Operations. We write out these contracts for loyal customers that basically take the negotiation out of our work. We set the prices and the services provided for the customer that we don’t need to earn or negotiate, we need to basically â€Å"keep them happy† until the contract runs out. They are set for 5 years and are fair and rational for both us and the customer.If I am able to get to the point of a negotiation f or a MRO contract, it would look really good to my supervisors and I could become one of the youngest managers in our company. I must take a plan of action to see things from my opponent’s perspective and keep in mind the intangibles that go into negotiation. Leaders must be credible and trustworthy (Bednarz 2011). Learning to become a better negotiator and person would definitely make me a better leader for my family and my company.In conclusion, this class has taught me a lot about negotiation and myself in the process. There are steps and processes that anyone can take that can train and help turn this into a skill. Negotiation is not the easiest thing in the world to do. No one is born with the same personality, and negotiation is a skill (like sports or music) that can be born with in certain people. But like sports and music, negotiation is a craft that can be worked, learned, exercised and honed. We must always get ready and be prepared prior to a negotiation. We must also learn from all our negotiations in life so that we can get better.