The 14 Points Plan by Woodrow Wilson Essay Example | Topics and Well Written Essays - 2000 words

The 14 Points Plan by Woodrow Wilson - Essay Example However Treaty of Versailles had little connection with these fourteen points and was not ratified by the US senate. On October 16, 1918, an interview was conducted by President Woodrow Wilson and William Wiseman. This interview was the basis of acceptance of these fourteen points by German Government. A negotiation report was also made on these fourteen points. These fourteen points were also accepted by Italy and France. After the session Britain signed acceptance to all the points except freedom of sea due to the condition of allies. These fourteen points are based on the research of inquiry. This speech included many principles of progressivism which promoted domestic reforms in US and translated then into foreign policy (Mulder, 71). This fourteen point speech is the only statement which aims to focus on wars as compared to any other nation fighting in World War I. Some nations tried to give indicators in relation to their aims, but majority of nations tried to keep their war go als private. This speech also reacted to Vladimir Lenin’s Decree on Peace in October 1917; in it Russia made an immediate proposal of withdrawal of war and promotes peace and freedom, which was further compromised by territorial annexations. 1.2 Fourteen points.The first five points of fourteen points focuses on international concerns, while the others refer to territorial questions.†¢Open diplomacy.There should be open peace in the nations, which means there should not be any private international understanding among nations. Open diplomacy should be promoted in order to be frank with the citizens and to understand public views. Freedom of the seas There should be absolute freedom to navigate on seas and territorial waters. It should be available in both the cases i.e. wars and peace. However, while enforcing international covenants it can be closed wholly or partly. But this can be done only in case of international actions and practices. Removal of economic barriers A ll economic barriers should be removed and a sense of equality should be created among all nations. There should be peace among all nations. Reduction of armaments National ornaments should be greatly reduced in order to ensure domestic safety in the nations. A guarantee should be given for the reduction of armaments. Adjustment of colonial claims There should be enhancement of open minded and free adjustment of colonial claims. It should strictly follow the principle of identifying sovereignty in relation to the interest of citizens. People should be given equal weight age with the colonial claims of government. Conquered territories in Russia There should be a migration in Russian territory. All issues affecting Russia must be resolved, so that they can work on the basis of cooperation with other nations of the world. This will create an unrestricted and blatant opportunity for the nation in order to be independent. It should be able to identify its own national policies and polit ical developments. Russia should be invited to enter as a free nation, making its own choices and beliefs. In spite of invitation, all kind of assistance should be given to this nation in order to fulfill its desires and needs. This help if given to Russia, will lead to test the nations goodwill and understanding their needs. It will differ from the

How Procter And Gamble Manages Business Essay

How Procter And Gamble Manages Business Essay Nowadays every business is trying to expand its market to the world. There are many factors that help the company to achieve in the business world such as generating new products, a good marketing plan and knowing the important factor of cultural diversity in each country. Procter and Gamble (PG) is one of the most successful companies in the world. Resulting from effective business operation through cultural diversity, PG has become one of the most successful organizations. PG is the largest consumer goods production company in the world and well known around the world with a long history. PG is concerned about cultural diversity and they place an importance on it. Robert Mcdonald, Chairman of the Board, President and CEO and Linda Clement-Holmes, Past Chief Diversity Officer, and Senior Vice President, Global Business Service mention that Even during a challenging business climate, Diversity Inclusion remains a key priority. We believe diversity and inclusion is a competitive adva ntage.  [1]  Therefore PG is a good example in the education of young business workers and other companies to succeed in international business. This paper focuses on the issue of a global workforce by relating how PG manages a global workforce and remains successful in international business. II. Company Overview: Procter and Gamble (PG) is a company focused on consumer goods production. The company provides brands and packages goods involved in Beauty, Grooming and Household Care. The company was founded by William Procter and James Gamble in 1837 and is headquartered in Cincinnati, Ohio. PG is the largest company in the world that serves 4.6 billion consumers globally, produces and markets more than 300 brands and sells in more than 180 countries. To better support the global marketplace, PG divided their geographic structure into four regions North America, Asia, Latin America, and Europe/Middle East/ Africa.  [2]   PGs History William Procter who was candle maker and James Gamble who was soap maker both of them immigrated from England and Ireland. They are located to Cincinnati Ohio. After that, their father-in-law persuaded them to joins a business partners. Therefore, Procter and Gamble was founded in 1837.  [3]   In the 1880s, the company produced a new product named Ivory. Ivory was a cheap soap that did not sink in water. During the American Civil War in 1858-1859, the company signed to provide the Union Army with soap from Procter and Gamble. In addition, to increase profit and product demand, it developed a lot of product lines that were related to soap such as for hair, laundry and dishwashers.  [4]  Moreover, in 1887, PG began a profit sharing program for company workers. This program helped the workforce join their crucial duty with the companys success.  [5]   In 1915, PG started to build factories outside the United States because of the demand for products. PG opened another product facility in Canada for soap and Crisco.  [6]   Radio grew more popular in the 1920s and 1930s, and PG sponsored radio programs. That is the origin of the word soap operas. Moreover, PG is the first company to manage data based market research with customers. This research helps the company enhance customer understanding and respond to consumer needs.  [7]   PG is the first company that instituted the Consumer Relations Department to respond and connect with the consumer in 1941. In addition, in 1973, the company created a toll-free phone number an e- mail in the 1980s to improve customers ability to contact the company.  [8]   In 1984 PG was one of the top 100 Best companies to work. Each year, the company receives many global honors for diversity, value, and improvement of lives.  [9]   PG obtained the honors from the U.S. Governments National Medal of Technology in 1996. Since PG is the company that improved and created advance technology for response to the consumer needs.  [10]   In 2010, PG understood the consumer needs and created the modernization program for help touch, on consumers needs. This enhanced consumers lives to complete the companys goal. Moreover, PG was one of the sponsors of the London Olympic Games in 2012.  [11]   Products For more than 170 years, PG has provided 50 leading brands around the world and 25 brands have more than $1 billion in annual sales. About 4.6 billion consumers use PG products every day. For consumers better life style and brand loyalty, PG tries to improve their products by observing and testing in order to get the best suitable products for their customers. PGs brands can be divided into two groups: Beauty and Grooming; and Household Care. The top products include the following  [12]  : Beauty and Grooming: Gillette, Olay, SKII, Head and Shoulders, Herbal Essences, Pantene, Rejoice, Safeguard, Always Ivory, Oral-B, Gucci Fragrances, Dolce Gabbana Cosmetic and CoverGirl. Household Care: Duracell, Mr. clean, Swiffer, Pampers, Tide, Downy, Dash and Gain.  [13]   Figure 1: PG Popular Products  [14]   PG SWOT Analysis  [15]   Strengths Most important market position collected on a convincing brand portfolio Significant RD and marketing investments Durable cash productivity Weakness High instance of product recalls Opportunities Future increase plans with focus on growth attention on its essential good-looking business and improving its consumers base Increase investment in production ability in developing countries Threats Rising inflation could cause considerable increase in the work cost Fake goods SWOT Analysis Overview PG is the largest consumer products company in the world. From past until now PG still leading market position collected on a strong brand portfolio with incomes of $78,938 million and serves products to 4.2 billion people. Moreover, PG also provided significant research and development and marketing investment to investigation the products for respond the market. PG invested a lot of money with RD part and marketing. The company use RD by attempt to connect with customer around the world for research and learn customer behavior and focused on consumer understanding.  [16]   However, PG is the company with a difference kind of product and large size but sometimes mistakes can happen in production. Some product brands are often recalled such as in November 2009 PG recalled Vicks Sine X nasal spray from Germany, UK and US because of the company found bacteria B. Cepa cia from product that produce in Germany. Later in March 2010 PG recalled Pringles the potato ship because of Food and Drug Administration (FDA) found the Salmonella bacteria that cause of hazard with healthy. Repeated products are often recalled cause the company less in consumer trust and impact with company financial.  [17]  Moreover in the future PG has plan to focused on growth attention on its essential good-looking business and improving its consumer base for maintain the company that largest consumer product in the world. The attractive point from analysis is how PG adapt and develop diversity challenges to be its strength for improve business becomes to strength business strategies and develop products for respond consumer around the world. The particular issue the company has to face in global workforce Over its 175 -year history and professional background, the other factors that make PG success in the world is understand with its employees, consumers behavior and culture diversity. Although PG is an American company but it has strong growth from the mid 1940s to 2000 on international. PG products are available in North America, Latin America, Central and Eastern Europe, Western Europe, the Middle East, Africa, Asia, New Zealand and Australia.  [18]  Therefore the one essential challenge of PG is a Global Workforce. Although PG has encounter with global workforce and culture diversity, understanding the difference and issue of culture diversity and context of international business can help PG is successful in global market. Moreover company must have learned how to improve and how to solve the issue to the company for success in business world. When the company wants to work in different culture, employees must have to understand and consider about the culture in each country. Employee should be considered which country is low context or high context by observing the people behavior in each country. If the employees understand the culture and known how it contrast with each other it is the important step to complete intercultural proficiency and increase ability to working in global workplace.  [19]   If the company wants to be successful in global business, there are various types of behavior suggestion that should be applied and avoided in order to increase a performance of intercultural communication. Therefore, the following recommendations will help the company improve and develop the culture diversity obstacle for company successful in international business. Obstacle of intercultural communication  [20]   Stereotype is a distorted attitude of groups of people related to their race, nationality and sexual orientation. As stereotypes lead to bias and disregarded the diversity within groups, stereotypes should be avoided. Prejudice is an aggressive attitude about some people or group of people. Prejudice is not based on experience but based on misunderstanding and generalization. Ethnocentrism is belief in your own culture that right, reasonable and better than the other cultures. Discrimination is the obvious action to except, bypass or break up oneself from the other groups. Language Differences is people who from different culture or different country may pick up the vocabulary of a new culture. This situation lead to misunderstanding between people. Suggestions for develop communication among diverse work place audiences  [21]   Seek training. Particularly in international organizations that face to diversity problems. Companies should provide training to employees about workforce diversity and increase employees skill about intercultural communication. Understand the value of differences. Diversity makes n organization creative. If the company recognizes the difference and importance of each customer groups, the company will be able to run it. Make fewer assumptions. Companies should not assume that all customers wants the same products or like the same products. Companies should produce product variety for customers option. The Companys solution to the issues: How PG manages a global workforce How PG apply suggestions for develop communication among diverse workplace audiences with the PGs case. Seek training In order to understand the culture and behavior of customers is not easy because different culture, difference group and difference age it makes different demand of customers. Therefore PG recognizes the importance of employees diversity training. At PG diversity training is one part of management programs that explain different about diversity attitude that make the company successful.  [22]  PGs employees must learn the goodness of diversity culture through program called Cultures At Work. This program is taught about culture context that consist of high context cultures such as Asia cultures are more likely thoughtful and instinctive and low context cultures such as German and North American communicators are more likely to use linear logic.  [23]   Understand the value of difference A lot of companies such as Wal-Mart must failed when expand the branch to foreign country because of culture diversity. Like PG the important problems of PG are face with diversity workers and communication problem in international employees. The essential of company strategy PG want to support employees culture diversity by established the seven corporate affinity groups for understand about workers culture and behavior in each group. Corporate affinity groups are consist of African Ancestry Leadership Network (AALN), Corporate Womens Leadership Team (CWLT), Gay, Ally, Lesbian, Bisexual and Transgender Employees (GABLE), Asian Pacific American Leadership Team (APALT), Hispanic Leadership Team (HLT), Native American Indian Leadership Team (NAILT), and People with Disabilities (PWD).  [24]  PG understand the value of diversity board chief. Thus 11 board members of PG are consist of two are Black, one is Asian, one is Latino and four are women.  [25]   Make fewer assumptions. Procter and Gamble avoid the idea that the product is available in one country will be available to other countries. From errors in the past such as in Mexico PG produced the Downy Single Rinse this product help to clean clothes. However PG did not think about the differences washed clothes way between American customers and Mexican customers. American use washing machine while Mexican washed clothes in rivers. Therefore, this product was failed in Mexico from this case it makes the PG try to research customer behavior and exert time and money for explore target market.  [26]  As a result, PG design to run the Living It campaign in order to authorize company workers to live with consumers in their home, go to shopping with consumers for notice consumer behavior when they want to buy some products. Moreover, PG design another associated campaign Working It campaign in order to support Living It campaign by company workers hang out the small shop and observation about shopper behav ior and products in shelves for assemble information and bring it to develop company product in the future.  [27]  From this campaign bring the PG become to success in the business market and can expand the product through a lot of countries. Conclusion PG global workforce problem can be solved by the company tries to understanding and developing the culture diversity and international communication. Another factors that makes the PG complete in global market is research the customer behavior, develop and improve the product that support the customer want. As many of cases of the past PG always to researches and studies about customer culture in each country and develop the new products for support the customer and find the way to run business across cultural. In addition, PG applying the methods for enhancing communication between diverse workplace that help the company to handle with the problem of the global workplace and improve employees ability to work in international market.

Is Freedom of Speech Really Free? :: Argumentative Essay

I sat in last period history class, my eyes fixed on the clock. â€Å"Twenty more minutes† I mumbled to myself, â€Å"twenty more minutes until freedom.† I was hardly engaged in the days discussion topic which was the current status of a post 9/11 world. I casually listened to the ideas of my classmates as I chewed my grape flavored bubble gum and doodled on my notebook, blowing bubbles and quietly popping them with my tongue in an attempt to pass the time. My teacher rambled on about how Saddam Heussein’s time to disarm is up and how Al Queda must be destroyed. One particular point of view from the boy sitting next to me brought my attention back to the discussion. â€Å"Actually, the U.S. gave Saddam Hussein the chemical weapons he is using, and the CIA helped him find the targets to use them on. It is their own fault he has access to these weapons and President Bush is moron. He doesn’t know how to get them back, he just talks big because he is t rying to make a name for himself as an active President.† I was shocked by the boldness of the comment but it was nonetheless an interesting perspective. I looked to our teacher to see his response. Our usually very open history teacher was obviously offended. The class was silent for what seemed like an eternity, before he snapped â€Å"Actually you are wrong, and that kind of thinking will not be tolerated in this classroom.† My teacher then dismissed my classmate from the discussion. I was shocked that a student was punished for having a valid opinion and for voicing it. I began to wonder if freedom of speech is actually free, or if there is in fact always some consequence for having your own opinions. The recent debate over terrorism and America’s reaction to it, has stirred controversy over the rights of free speech. Since the events of September 11, 2001, a large number of people have admitted that they believe the government should have a say over what is being broadcasted and printed The request for government censorship and suppression of free speech following 9/11, is nothing short of an infringement on our Constitution. As Americans, how can we claim be such strong defenders of free speech, and then turn around and put limitations on what we can say regarding the

Health and Safety Team Inspection Essay

Executive Summary The need to maintain a safe and healthy environment especially in the workplace has become a major goal in global corporations. In Canada, Health and Safety laws have been put in place to ensure employers take reasonable precaution to provide a safe working environment for their employees. Employees on the other hand, have an obligation to comply with the laid down health and safety policies and apply them accordingly. Health and safety inspection are the best way to identify potential workplace hazards before they cause a health and safety or a problem. The main purpose of this project is applying our knowledge of occupational health and safety in the workplace situation by identify and assessing workplace hazards and recommending control measures to eliminate or reduce the risk of identified hazard. It is important from every employee and employer point of view to recognize each and every hazard. It also enables us to know the health and safety measures that can be analyzed during inspection. As a team we can easily recognize what are the responsibilities of an employer, supervisor and employee. Through this project we as a team will get a golden opportunity to understand the risk involved in every hazard. The inspection was carried out at Centennial College Residence located at 940 Progress Avenue, Canada. For the inspection, we focused on the kitchen/storage and the atrium area on which our findings are based on. To help with our findings we also interviewed an employee who works in a storage room as a cleaner. We asked him about the PPE’s used while working he showed us the PPE’s which they use while working in a storage room. He also accompanied us to the inspection of storage room. Overall the college residence has taken reasonable steps to maintaining a safety and healthy environment taking into account the number injuries associated with the accommodation industry However, this report shows nine (9) of our findings, most of which were safety related hazard and mostly work practice hazard. They required little$0-$600 or no cost to implement recommendation s per hazard. H&S Pre-Inspection: Key Insights: The 1st piece of information gathered was that of Marta Borowskas’ (the Residence & Conference Centre General Manager) WSIB Certification. This certificate officially states that she has successfully completed both Part 1 and 2, which is the Basic Certification and also Workplace-Specific Hazard training. This then means that she is the delegated JHSC representative for the Residence and gives her authority for the successful running of Health & Safety programmes. We received the Colleges’ Occupational Health & Safety policy and protocol for reporting Health & Safety hazards during our information gathering processes. This was issued on the 14th April 2010; an updated 2011 version is in the process of being issued, by Centennial College President & CEO Ann Buller. This highlights the Colleges firm stance on Health & Safety importance as it is being endorsed by the President herself. This document outlines the purpose, scope, rules & regulations and policy specific content and clearly defines the parameters with which they are analysed. We also looked at the Health & Safety notice-board, which was centrally located and readily visible. We noted that they had included the names, roles and responsibilities and contact details (e-mail, addresses and tel. Number). Most importantly of all it clearly made particular reference to each of their respective individual skill and training certification levels also. We also gained access to the Residences’ MSDS forms, Propane for example. There is a vast amount of relevant information divulged on each MSDS form-sheet, these include the chemical formation, classification and DOT Hazard Class, its boiling and freezing points, and under what chemical categorisation it is filed under. It also gives First Aid directions to undertake. Other documentation we received outlined the college’s stance on work refusal situations among college (and residence) employees. The whole process and stages along the process of coming to a successful resolution is outlined clearly in the adjoining Appendices’ diagrams. Also attached is the company’s policy on what to do in times of violence in the workplace. Logistics: The inspection of The Centennial Residence was carried out on Sunday the 3rd April. All group members were in attendance in order to be truly thorough with our inspection. In order for this inspection to happen, we had to first gain approval from the General Manager of the Residence,  Marta Borowska. This was done in an informal manner and she was of great help to our cause aiding us with as much information as was at hand to her. Inspection Procedure Details: We identified that we would need to bring some helpful equipment with us. At a basic level of course pens, pencils, paper would be essential. We also brought a camera, latex gloves and measuring tape. A thorough inspection of the residence should take roughly an hour or more to complete. Floor Plan: An appropriate floor plan was drawn, complete with accompanying legend, and the most efficient route, which would fully inspect all areas, was devised. As evidenced within the floor plan, our inspection area encompassed the atrium and adjoining storage room, and corridor entering the atrium of the residence. Particular potential hazards such as uncovered switch board, inappropriate placing of table and crack in the ceiling, was found. For the Floor Plan see Appendix (1) Inspection and Findings: Checklist for the inspection: Yes No N/A Comments 1. Are floor plans posted? The floor plans were posted on every entry and exit. 2. Is there a clear fire evacuation procedure posted? The fire evacuation were posted beside every fire extinguishers 3. Inspect all the fire extinguishers and record on inspection tag. Yes every extinguisher had the record and inspection tag. Every 11th March. 4. Are the fire drills conducted monthly? Date of last drill. Drills are conducted monthly. The date of last drill was 17th March. 5. Are doors unobstructed and protected against obstruction? No obstacles were found in front or back of any doors. 6. Are all exit lights on? Yes the exit lights were lit on. 7. Is there evidence of exposed wires or frayed cords? Yes on of the switch board was not covered and the wires were coming out of it. 8. Are the electronic outlets, switches and lights adequately covered and working? One of the switch board was not covered. And all the sockets were not covered. 9. Have all the hazardous substances been labelled clearly? Yes all were labelled clearly. 10. Are the hazardous materials (WHMIS) MSDS sheets filed in binders on the premises? Yes they are field in binders on the premises. 11. Are the flammable materials stored in proper location? Yes they were stored properly. 12. Are smoke detectors working properly? Yes they are working properly. 13. Are carbon monoxide detectors working properly? Yes they are working properly. 14. Are elevators working properly? Yes elevators were working properly. 15. Observe any personal using improper lifting techniques? Did not notice any employees lifting something in an improper way. 16. Are storage cleaned regularly? Yes storage are cleaned regularly. 17. Are employees wearing the required protective equipment/ Yes according to the conversation with an employee they wear the required equipment while cooking. 18. Is the location of the 1st aid kit clearly marked, known and accessible to the work area and adequately supplied? Yes they were clearly accessible. 19. Is the eye wash station maintained and accessible? Yes it was accessible. 20. Is the emergency bag in designated location and sealed? Yes it was located properly and was also sealed. 21. Filters in exhaust system cleaned at least daily? Cleaned daily. 22. Was perishable or potentially hazardous food properly stored at the correct temperature? Yes the food in the kitchen was stored in proper temperature. 23. Was there enough space to walk through the storage room? In the storage room the small moving shelves with wires in it were obstacle for us to move around in the room. 24. Was there proper ventilation in the kitchen? No there was no proper ventilation in the kitchen. 25. Was there the list of health and safety committee? Yes there was the list of health and safety committee present. 26. Was there H & S policy statement? Yes they had health and safety policy statement. Major Findings We started our inspection from the atrium area of the residence. It is a very clean open space area with the billiards table and a table soccer table to play in Middle West part of the atrium. And to left of south of the areas there were some chairs with a table to sit and do the work. We as a health and safety team entered the area with a strong inspiration to find hazards. Hazard 1 Broken Hot Tub Fence: We entered from the front door and move left to the sitting area as it was very clean and clear to be honest we were inspecting with our eyes open to find a hazard suddenly we looked the spa. It was nicely covered with a brown coloured fence and a board written on it to identify the area. One of the members from our team inspects the fence very closely and he found out that the fence is broken. Fence was tilted out from the original position. It was at the lower part of the fence. It can be really dangerous as someone walking close to the fence suddenly can catch the fence and can cause some serious injuries by falling down on to the ground. We took the picture of this hazard as from the picture it is clearly seen that the fence is broken at the ground level. This hazard can’t be ignored easily it looks very simple but it’s very dangerous in aspect to the result. (for picture, appendix 3) Hazard 2 Loose Light frame As we walked down the stairs in the atrium area we noticed very loose light frame that was attached to a wall. I was so loosed that its sides were starting to come out. On examining this hazard we found out that the fame was missing few screws and this was the reason it was coming off the wall. As shown in the picture the light frame is very loose, people walking on the stairs can accidently come in contact with the loose light frame. This can lead to dangerous electric shock or a fall from the stair case. This type of hazards cannot be identified at the first look. It requires deep inspecting (for picture see appendix 4). Hazard 3 Open Electric Circuits. We then moved to south of the atrium. As we were moving towards the elevator we saw an electric socket completely open on the wall. It was placed exactly beside an elevator’s wall. Wires from the socket were completely exposed. As its position was below the wall so it’s very hard to see it. But a person walking or waiting for the elevator can easily make contact with it. These circuits carry electrical currents which are harmful and can result to electric shock, leading to serious injuries or death. (For picture see appendix 5) After completing the inspection of the common hall we went to a room which was combined as a kitchen and a storage room located south of the atrium area. The kitchen was on the left side and the storage room was on the right side of the door. In order to make it simple lets name the storage section as A and the kitchen section as B. The thing separating these two rooms was a thick wall without any doors. In other words if we stand at the entrance of the room we can see the first aid tool kit, eye washer and fire extinguisher in front of us. After entering the room if we go right we will find the storage room where tables, trays boxes, etc. was stored. If we look at the storage section we can see two rooms. We have named these rooms as a1 and a2. The 1st room i.e. a1 was filled with extra tables, trays, and the other decoration things. The other room i.e. a2 contained various shelves and these shelves were filled with boxes, table cloths, wires, etc. On the other side i.e. on the left side there was a kitchen (section B) there were 2 gas stoves, 3 refrigerators and a long passage where cooking vessels were stored. Hazard 4: Heavy Tray on boxes As we entered a1 part of storage section we saw a heavy tray made of steel, which was not placed properly by the employees. It was exactly situated in the center of the room a1. It was placed on the empty boxes and these boxes were light in weight. The tray was very heavy and if it fell on employees it can hurt badly. The tray was kept without any proper support. In other words it can be said that the tray was half placed on the boxes. The workers were not following the work practices properly and this can lead to an accident  in the storage room.(for picture see appendix 6). Hazard 5: Oil on the floor The floor at the entrance of the room there was a large amount of oil on the floor; the south direction (entrance) of the room a1. This is a safety hazard because any employee can hurt himself/herself by slipping on the floor due to the oil on the floor. This can also be categorized under work practice hazard as it is the duty of the employees to keep the workplace clean in order to avoid accidents. (For picture see appendix 7). Hazard 6: Tables not properly place In the room a1 we saw were some huge tables which were not placed properly. The tables were placed to lean on the wall and positioned in a way that could hurt anyone and can cause a serious injury.These tables were seen on the left side as we enter in room a1. (For picture see appendix 8) Hazard 7: Small moving shelves After inspecting the room 1 we moved towards room a2 in room a2 there were two big shelves (not movable) on the left side of the room and some boxes were on the right side of the room. The way in the middle was blocked by the small moving shelves and due to this there was no enough space to walk in the room. These shelves were full of wires and other heavy materials such as laptop and speakers which created more difficulty walking through the room. An employee can fall and can cause an injury because of these obstacles. Hence this can be considered as a confined space hazard. (For picture see appendix 9) Hazard 7: Heavy Boxes on shelves On the left side of the room a2 there were two big immovable shelves which contained of boxes table clothes, empty plates, glasses, etc. There were few boxes that were big in size and contained heavy material in it. These boxes were kept on the top of the shelves and some part of these boxes was coming out of the shelves. In other words we can say that the boxes were not fitting in the shelves. This can be considered as a material hazard because these boxes can fall on someone. It can also be considered as a work  practice hazard because it is carelessness of the employees to keep the boxes on the top of the shelves even if they are not fitting there. This hazard can be dangerous to anyone and can cause some serious injuries. There are two pictures showing these hazards. (For pictures see appendix 10). Hazard 8: Crack in Ceiling Looking up, a crack in the ceiling was seen in room a2. This crack was in the ceiling which was situated right behind the door of entrance of room a2. This can be considered to be a very dangerous hazard because this crack can lead to breakdown of ceiling resulting in injury or death of the person standing below the ceiling. This hazard comes under the category of ergonomics or workplace design hazard. (For picture see appendix 11). Hazard Inspection Analysis and Assessment Here we determined the level of risk of the hazards we identified from our inspection and make recommendations based on it. Risk is the probability of an injury expressed as a percentage. The calculation of risk for any hazard will be Risk= Probability X Consequence X Exposure. Where probability refers to the chance that something will happen, consequence refers to the result of injury that could arise from the hazard. Exposure is the number of times a contact is made with the event (IAPA, 2006). For our Inspection we followed these scales Probability Scale: Scale from 1 to 10 0-1: Unlikely Occur 2-5: Possibly will occur in time 6-7: Probably will occur in time 8-10: Likely will occur immediately or short after exposure to the hazard Consequences Scale (severity): Scale from 1to 10 0-1: Negligible; may not affect personnel safety, or health, but still in violation of specific criteria 2-5: Marginal; may cause minor injury or minor occupational illness which may result in lost workday(s), or minor property damage 6-7: Critical; may cause severe injury, occupational illness, or major property damage 8-10: Catastrophic; may cause death or loss of a facility Exposure Scale: Scale of 1-10 This refers to the number of people who are regularly exposed to the identified hazard and frequency of the exposure. 1) Kitchen and Storage Room Large Amount of Oil on the Floor Should be cleaned from the floor by using an absorbent to get the bulk of oil off the ground and then applying soap or degreaser to remove remaining film Engineering Control Pre control $5 for soap or degreaser Employees bear more responsibility to address this hazard as soon as possible The supervisor should make sure this is done as soon as possible 2) Kitchen and Storage Room Deep cracks in the Celling Repair the cracks on the celling. Have a builder come in to inspect it to First you have to determine what is needed whether plaster or sheet rock Engineering Control Pre- contact Employing the services of a builder might cost $19.25 to $52.50 The supervisor has to inform the employer about this and employer has to take reasonable steps to eliminate this hazard As soon as possible The supervisor should make sure this is done as soon as possible 3) Atrium Open-cased Socket Cover it with new exterior Hire electrician Turn off electricity. Replace socket with new covered one, turn power back on Engineering Control Pre contact Contact Control $50 – $90 (after electrician labour + call out fee) The employer should be informed and should address it accordingly As soon as possible The employer and supervisor 4) Kitchen and Storage Room Heavy Boxes on shelves not placed properly The weight of each box should be checked to determine if the shelf is strong enough to support it, boxes should be pushed in, far away from the edge of the shelf. Engineering Control Pre-Contact No cost 5) Atrium Light fixture Purchase new fixture Remove faulty fixture Replace old broken light with new Engineering control Pre -Contact $10 – $50 Employer 21st April The supervisor has to ensure that this recommendation is implemented 6) Kitchen and Storage Room Small moving shelves (Confined Space Hazard) Small shelves which are movable have to be cleared immediately to clean the path. It should be placed on the sides to prevent. Also the materials on it should be removed and placed in secured place Engineering Control Pre- control No cost It is again the part of the employee who works in the maintenance department and it doesn’t cost an extra penny as this lies in the employee duties and responsibilities As soon as possible to prevent any accidents Supervisor of the storage room has the duty to inspect the store room. Supervisor should make it clear to all his employees about the possible accidents that can occur if the storage room is not properly spaced. 7) Atrium Hot Tub Fence Mend/Replace the fence. Hire carpenter to come take measurements Tear down fence. Erect this new fence in its place. Ensure protective clothing such as gloves and booths are worn Engineering Control Contact Personal Protective Equipment $120 – $600 The Employer should be responsible for this since it involves funding. 1st May The supervisor has to ensure that this recommendation is implemented 8) Kitchen and Storage Room Large Tables not placed properly Tables should be removed from the wall and placed in an area where no can have direct contact with it. Engineering control Pre contact No cost The worker and the supervisor As soon as possible The supervisor 9) Kitchen and Storage room Heavy Tray (Work Practice Hazard) Tray has to be moved and kept it in as safe place. Preferably it should be stored securely in a shelve or cupboard to prevent it from falling Engineering Control Pre control No cost It is part of the employee who is responsible in maintenance of the Storage room cleanliness. As soon as possible It is the duty of the head of the storage room (supervisor) employee to inspect at least once every day. It’s the responsibility that should be assigned the employee by the Employer. Other Recommendations and Best Practices: To ensure that health and safety is maintained to its maximum standard, the JHSC should ensure that regularly inspections are carried out at least once every 3months (WSIB, 2003). Importantly it is recommended that the kitchen and storage area be redesigned and organised to improve health and safety. The main reason, tools and others materials are not kept properly is due to lack of space in this work station. Also Administrative control such as training should be giving to employees especially those who work in the kitchen and storage area, they should be thought on safe ways to organize and plan their work.

Quality & Culture Essay

How have the changing definitions of diversity affected healthcare management and the delivery of healthcare services in this organization? What does this situation say about Heritage Valley Medical Center’s organizational culture and organizational competency, if anything? If you were Ms. Harper, how would you handle this and what information would you present to the executive team, including measures and steps to change the attitudes and opinions presented? Utilize at least one scholarly source, cited in correct APA format that supports factual statements and conclusions about the topic. Review several of your classmates’ posts. Provide a substantive response to at least two of your peers by Day 7. Discussion 2 A woman arrives at a suburban emergency room in active labor. Both she and her husband speak very little English. The staff determines that the mother (and baby) is uninsured and unable to pay for healthcare services out-of-pocket. The baby is showing signs of distress and needs to be delivered. The on-call OB-GYN physician refuses to come to the hospital. He recommends that the patient be transferred to another facility. Provide a substantive 150 to 250 word initial post that fully answers the following questions: What ethical principles relate to this case scenario? What legal principles relate to this scenario? What might the legal consequences be to the health care organization if there is a delay in treatment? Utilize at least one scholarly source, cited in correct APA format that supports factual statements and conclusions about the topic. Review several of your classmates’ posts. Provide a substantive response to at least two of your peers by Day 7.

How to Test Baking Powder and Baking Soda for Freshness

How to Test Baking Powder and Baking Soda for Freshness Baking powder and baking soda lose their effectiveness over time, which can ruin your baking. Heres how to test baking powder and baking soda to make sure they are still good. Key Takeaways: Baking Powder and Baking Soda Freshness Baking powder and baking soda have a shelf life. Over time, these kitchen chemical lose their ability to make baked goods rise.You can test baking powder by mixing a small amount with a bit of hot water. Bubbles should be produced.You can test baking soda by mixing it with a few drops of lemon juice or vinegar. It should produce bubbles.Store baking powder and baking soda in a sealed container. Exposure to humidity eventually deactivates them. How to Test Baking Powder Baking powder is activated by a combination of heat and moisture. Test baking powder by mixing 1 teaspoon of baking powder with 1/3 cup hot water. If the baking powder is fresh, the mixture should produce lots of bubbles. Be sure to use warm or hot water; cold water will not work for this test. How to Test Baking Soda Baking soda is meant to produce bubbles when mixed with an acidic ingredient. Check baking soda by dripping a few drops of vinegar or lemon juice onto a small amount (1/4 teaspoon) of baking soda. The baking soda should bubble vigorously. If you dont see a lot of bubbles, its time to replace your baking soda. Baking Powder Baking Soda Shelf Life Depending on the humidity and how well the container is sealed, you can expect an opened box of baking powder or baking soda to retain its activity for a year to 18 months. Both products last longest if they are stored in cool, dry locations. High humidity can lessen the effectiveness of these leavening agents much more quickly. Its a good idea to test baking powder and soda before using them, just to be sure they are still good. The test is quick and simple and can save your recipe!

Psalm 145

Psalm 145 Free Online Research Papers Psalm 145 David is praising God and telling of the coming praise from His people after they see His glory and what He provides for them. Outline: I. David is telling that he will praise God forever and lift Him on high (v. 1). II. David is telling God that he will praise His name daily forever (v. 2). III. No one truly knows the greatness of the Lord and just how worthy of praise He is (v. 3). IV. The people will pass along the greatness of the Lord to future generations and tell them of His greatness (v. 4). V. We will tell of how great the Lord’s works are and be amazed at just how great He can be to us (v. 5). VI. The people will talk about and tell others how powerful the Lord is and tell about things He has done for them (v. 6). VII. The people will celebrate the Lord’s goodness to them by singing praises to Him (v. 7). VIII. The Lord is forgiving and loves us regardless of what we do if we ask for His forgiveness (v. 8). IX. The Lord is compassionate to us and is good to you regardless of how we may at times treat Him or seem ungrateful for the greatness He has given us (v. 9). X. The Lord’s followers will speak of His greatness to others and praise Him for what He has blessed them with (v. 10). XI. We will tell of the greatness of heaven and tell of what the Lord can do for all the believe in Him (v. 11). Research Papers on Psalm 145Harry Potter and the Deathly Hallows EssayAppeasement Policy Towards the Outbreak of World War 2The Spring and Autumn19 Century Society: A Deeply Divided EraStandardized TestingWhere Wild and West MeetMind TravelGenetic EngineeringTwilight of the UAWThe Effects of Illegal Immigration

30 Unprofessional Things You Should Never Say at Work

30 Unprofessional Things You Should Never Say at Work Being â€Å"professional† can feel a bit new at first. It takes some getting used to. Just like any other social arena, the working world has its own special set of rules. One of the cardinal ones is to speak and conduct oneself like a grown up. Here are 30 words and phrases you should never say at work. 1. I could list all the words here that you shouldn’t use, but that list would be too long. Bottom line: if it’s a curse word, keep it for home use.2. â€Å"We’ve always done it like†¦Ã¢â‚¬ If someone asks you to do something you aren’t accustomed to, or to do it in a different way, this is the last thing you should say. Save the constructive feedback for the review.3. â€Å"I’m not afraid to †¦.†A healthy degree of fear is not a bad thing. In fact, it’s best to have some fear and master it than to have had none at all.4. â€Å"Yes† (when you don’t mean it)It’s always better to say no than to dis miss someone with a ‘yes’ and then disrespect them by not delivering.5. â€Å"It’s important.†Convey the importance of a task or strategy in other ways. If you have to be obvious, you’ve already lost.6. â€Å"Are you upset?†This is almost as bad as â€Å"are you mad at me?† If you have to ask; you probably already know the answer.7. â€Å"Like†You’re not in middle school anymore. People will judge you for using â€Å"like† as sentence filler.8. â€Å"Literally†Same deal. Adverbs are best avoided anyway. And besides, this one is seriously overused.9. â€Å"I thought you were doing that.†Conveys confusion, that you don’t know what’s happening with your team. Also conveys that you’ll shirk any responsibility you can.10. â€Å"That’s impossible.†Might as well admit to being a quitter. Don’t shut down and limit your coworkers (or yourself) from coming up with creat ive solutions.11. â€Å"You misunderstood.†Don’t put the blame immediately on the other person. Try to find a better way to explain your original intent or meaning that doesn’t shirk responsibility for communication.12. â€Å"Sorry I was late†Just don’t be late. Respect your time and others’ time. Period. If you were really sorry, you wouldn’t have been late.13. â€Å"Because I’m in charge†You’ll just be resented for being heavy-footed. Convince people to follow your lead by example and by earning their regard.14. â€Å"Sorry†If you did something worthy of an apology; just fix it. Sorry isn’t enough. And if you’re just apologizing willy-nilly for anything and everything- stop. It makes you look weak an under-confident.15. â€Å"I’m bored.†You’re not bored. You’re boring. Show a little initiative and find something to do.16. â€Å"I’m busy.†Even if youà ¢â‚¬â„¢re too swamped to listen or to help out, find a better way to communicate this without sounding so self-centered.17. â€Å"Well I†¦.†Don’t one-up people. They hate it. A conversation isn’t just an opportunity to tell everyone how much better your stories are than theirs. Try listening for once. You’ll get your turn to shine.18. â€Å"That wasn’t my fault.†Even if it wasn’t. You look like a sell-out. Concentrate on how to fix the problem, not whose fault it is.19. â€Å"I can’t do all of this by myself.†Sure you can! And if you can’t, be sure it’s for the right reasons- not just that you’re feeling lazy. Asking for help in the right circumstances is always okay.20. GossipThat’s something that you need to leave in school. Professionals focus on work and more constructive social interactions.21. â€Å"Details, details.†This comment is flip and makes you look lazy and inattentiv e. Details are crucial.22. â€Å"I was just doing what I was told.†This is just trying to blame your superiors instead of your co-workers and it will almost never end well.23. â€Å"I have a brilliant plan.†Plans are one thing; execution is another. Execute your plan, then call it brilliant.24. â€Å"I’ll do that later.†Sorry. True professionals don’t procrastinate. Clear your to-do list as early and as often as you can.25. â€Å"I know better.†Even if you do, there is no reason to condescend. You’ll look like a jerk and an unprofessional one at that.26. Speak at an appropriate volume and enunciate your words. If no one can understand you, you’ll never get anywhere.27. â€Å"Wow that chick/dude is †¦Ã¢â‚¬ This is an office, not a club. Keep your outside-work observations to yourself.28. â€Å"That’s not going to happen.†There are ways to refuse or give a ‘no’ without being a condescending blowh ard. And without getting people to root against you.29. â€Å"I quit† (or â€Å"I’m done†)Spare us the drama. Prove that you can keep it cool- even when actually quitting.30. Even if you’re shy, you must speak up now and then. Otherwise people will forget you exist or they’ll make up a story to fill in the blanks. You’re much better off being open and up front.30 Phrases Unprofessional People Can’t Stop Saying At Work

Managed care creating pressure to do more with less Research Paper

Managed care creating pressure to do more with less - Research Paper Example This paper deals with the flaws and issues in the field of health care. The drawbacks and the strategies are also explained. The paper describes the need for improvement in health care and the ways in which managed care can be improved. Then the strategies are also listed with supporting arguments. Managed care was initially developed to reduce the burden of people who seek the medical attention. Medical expenses are increasing day by day and due to this people find it difficult to deal with their medical expenses. These problems led to a situation where managed care becomes an important matter of concern. (Pre 2009). Managed care mainly deals with strategies that aim at providing quality treatments at a better cost. Even employed people find it difficult to manage their medical issues and hence managed care is considered to be an important concept. The concept of managed care takes different dimensions depending on the situation and place where it is portrayed. Managed care is commonly known as the technique used to minimize the medical expenses there by providing quality health care treatments. The main aim of managed care is to reduce the burden of the patient with the help of medical insurance and financial institutions. This is achieved by mitigating the risk to the insur ance company from which a person avails his insurance. This in turn reduces the cost incurred to the patient and transfers the rest of the monetary operations to the concerned insurance firm. Managed care has certain limitations and ethical concerns which form the major part of managed care. These ethical concerns depend on the type of problem and the way in which managed care is perceived. In an organization which provides medical benefits to an employee relies on an insurance company that helps the organization to reimburse the employee’s medical expenditure. This certainly reduces and minimizes the expenses of the employee. But this may not prove to be beneficial in all the

United States school reform model Essay Example | Topics and Well Written Essays - 1250 words

United States school reform model - Essay Example Public schools in the US are long overdue for reform. The pedagogy, governance, and organization are archaic, as are the methods of teaching and day to day operations. Yet it is no small task to overhaul a system that has been in place for well over one hundred years. There have been several attempts to change the way schools were run, yet each one has failed, or has affected change on only a few schools. Few would argue that America's public schools are no longer meeting the needs of the families they serve, much less reaching their potential as ideal environments for children to grow and learn in. Schools are essential to society, but they must grow and change to meet the needs of the people that reside within that society. To change schools, it is necessary to look at change to the way schools are run, both at a micro and a macro level or organization. It is necessary to look at how the school should interact within the community, and how it should create its' own community. And f inally, it is necessary to look at the pedagogy, and how it works and is assessed within the schools.Current school government is convoluted, and is micro-managed at far too many levels. Each school has government, then each district, then each county, each state, each region, and finally, on a country-wide level. This overabundance of government comes also with very little organization. Tyack looks at governance as a definite place of difficulty in education. Citing the New York City schools as an example, he points out that when control is de-centralized, people demand centralized governance; yet when the governance is centralized, the people want governance back at the local level. When it returns, the cycle repeats itself (Tyack 76-77). It is clear that governance of schools needs to be clear about hierarchy of power, and also with regard to who is in charge of what areas of education. Because American's are an ever changing population characterized by the constant shifting and movement of groups from one area to another, it stands to reason that public schools should be run on a country wide level, and not on a state run level. Goodlad, author of A Place Called School, recommends similar changes, only at a state level. He explains "State officials, including the governor, should be held accountable for articulating a comprehensive, consistent set of educational goals for schools (Goodlad 275). He suggests that it is not reasonable, nor logical to place the blame for not following educational mandates upon schools; that it is the responsibility of the state to pass on these new mandates, and to ensure that the schools are funded for the changes (Goodlad 274). His recommendations are reasonable, although they do not account for the need to maintain standards country-wide, which would be better served by one organization rather than several. By limiting governance to one major organization, all schools would be subject to the same rules and tests, allowing c hildren to move from school to school with regular uniformity. Health codes and nutrition could also be met at a federal level, ensuring the health of America's children over the long term. Clearly, in addition to federal level government there needs to be local organization also, to provide support and to ensure all schools are accounted for. This can be met by having state level governance, removing the need for district level altogether. With-in schools, current governance allows for the handling of discipline and day to day operations. The principal of each school should have power over the daily operations of the school, but should also be a part of the staffing decisions and possibly a member of a state advisory board, that would help suggest curriculum or other changes to a state committee. School governance needs to take into account American Society, and the changes that take place yearly. Community involvement is also a necessary component of school success. Goodlad suggests that in

There can be no love without justice Essay Example | Topics and Well Written Essays - 250 words - 1

There can be no love without justice - Essay Example Love is good will, benevolence, affection, concern and high esteem for the well-being of an individual. Love is not being envious, boastful, rude or arrogant. Additionally, love rejoices in the truth and not in wrongdoings. Finally love believes in all things, endures all things and hopes all things. Love is kind and love never ends. Justice does not exist where there is no love. However, acting in love is not something that is done without any sense of responsibility towards others, it requires proper thought and care. Therefore, by acting responsibly, justice and love are distributed hence Love and justice are linked (Christoyannopoulos & Milne, 2007). God is just and through this he does everything due to the love he has for mankind. Mankind is treated equally when there is justice. Additionally, mistreatment and oppression are neither available. When justice presence people are shown love and care. Thus, justness symbolizes the presence of love. In absence of justness, people end up being treated in a bad way and also subjected to suffering. Also, unjustness leads to unequal consideration of peoples demands, therefore love does not prevail where there is no justice. Christoyannopoulos, A. J. M. E., & Milne, J. (2007). Love, justice, and social eschatology. Heythrop Journal - Quarterly Review of Philosophy and Theology, 48, 972–991.

Does Fast Food Advertising Have an Influence on What Parents Feed Research Paper

Does Fast Food Advertising Have an Influence on What Parents Feed Their Children - Research Paper Example Parents usually do not bother too much to critically analyse or investigate such claims. Fast food items are normally tastier than conventional foods and hence majority of the children like it. Parents usually feed their children based on the tastes of the children. When a child shows interests in a fast food item, his/her mother or father may not think too much about its ingredients. He/she will purchase that item in order to make the child pleasant. Majority of the current parents have some kind of professional and personal commitments. As a result of that they are not getting enough time to think about the nutritional aspects while feeding their children. Fast food advertisements further encourage or motivate them while purchasing food items for their children. Effects Of Fast Food Advertising On Parents Fast food companies make use of plenty of advertising strategies to catch the attention of parents. For example, price promotions can increase consumer preference for a particular product. Moreover, it may increase repeated purchases, and contribute to parents’ beliefs that the promoted item is highly nutritional and frequently eaten (Hoek and Gendall, 2006; Naylor et al. 2006). It should be noted that price promotions always help the companies to catch the attention of the public. When sales decrease, companies often forced to reduce the prices of their products. When prices come down, consumers usually show more interest in a particular product. For example, KFC food items are popular everywhere in the world. However, high prices of KFC products prevent parents from purchasing it for their children, especially in a recession hit global economic climate. Imagine a situation in which KFC announces reduction... This paper stresses that advertisements in general and Fast food advertisements in particular have positive influence upon parents and children. Even though some of the modern parents are aware of the traps made by advertisements, majority of the parents are unaware of it. Majority of the parents believe that fast food is better than conventional foods. This is because of the influence of advertisement related to fast food. Advertisers are capable of constructing ads to promote their products. Such ads will always describe the positives of the product while deliberately hiding its negative aspects. Ethics and social responsibility are rapidly diminishing subjects in the corporate world. This report makes a conclusion that marketers, especially the fast food marketers are particular about profit making. They use all advertising channels cleverly to catch the attention of the consumers. Misleading and exaggerated advertisements are often constructed and displayed by the fast food advertisers. Neither the parents nor the children think too much about the traps in such advertisements. For them, fast food is cheap, convenient and tastier than conventional food. For parents, the burden of preparing food in the kitchen is eliminated by fast foods. Advertisers are exploiting this parental attitude cleverly with the help of targeted ads. In short, fast food advertisements definitely have positive influence upon parents and children.

Health Essay Example | Topics and Well Written Essays - 1250 words

Health - Essay Example I use quality assurance procedures to guide my daily activities by implementing the highest standard of care in my work. I use the procedures to guide my decision-making and to direct my actions including patient care, medication administration, management of symptoms as well as implementation of doctor’s orders. These quality assurance procedures are part of the standard requisites of the practice and are meant to manage the administration of interventions and the management of patient care. C) Explain your organizational policies and procedures in achieving quality care standards. My organizational policies and procedures in achieving quality care standards include weekly peer reviews, monthly self-assessment policies, regular trainings and updates on policies and procedures, continuing medical education, and supervisory checks. My organization carries out weekly peer reviews where the work staff per unit would meet and evaluate each other’s work and activities, provi ding constructive criticism of each other’s work and measuring them against the standards and policies of the organization. Each worker is also asked to fill up a questionnaire of self-assessment of his/her work for each month, evaluating how well he or she measures up against the standards of the organization. ... In relation to the quality systems towards my service users, I would assess my work performance to be very satisfactory. In assessing my work performance, I believe that I have been able to effectively perform based on the quality systems of my practice. I have been able to follow the standards of my practice and implement these standards based on my specific duties as a health professional. E) Comments on the effectiveness of the quality systems in operation in your care setting The effectiveness of the quality systems in operation in my care setting are more or less within the parameters of the standards of the health profession. The best feedback of efficacy is the patients themselves and in my care setting, the delivery of patient services has been exemplary; moreover, there have been minimal complaints from our patients regarding quality of care. The patients have received care on time and at exemplary standards. Based on these elements, I believe that the quality systems in my care setting are founded on effective standards of the health practice, including patient-centred care, leadership, multiprofessional care, and continued improvement of care. F) Comments on the advantages and disadvantages of the quality systems in your organization. Advantages of the quality systems in my organization refer to the multiprofessional control set-up which the organization is implementing. This set-up has helped us achieve coordinated care, avoid repetitive interventions, prevent medical errors, and ensure the efficient use of time and resources. Disadvantages of the quality systems in my organization refer to the often imposing quality the system can present. Quality systems can

Social Media Recovery for Costa Crociere Term Paper

Social Media Recovery for Costa Crociere - Term Paper Example Costa Crociere SpA generally operates their business trading functions as Costa Cruises. The initial foundation of the company was in the year 1854. It has its headquarters located in Genoa, Italy. The company performs its business operations throughout the world that include Northern Europe, Caribbean, South America and Dubai among other regions (Costa Crociere SpA, 2012). As a matter of fact, in the year 2010, Costa Crociere SpA proved itself as one of the companies that successfully reached up to the benchmark of Italian services and tourism especially for its reputation and reliability in the international research that is popularly known as â€Å"Global Reputation Pulse†. Furthermore, in the year 2011, Costa Crociere SpA emerged in the ranking of Mediobanca that carried out assessment of 3,700 Italian enterprises which ultimately made the company to reach a turnover of approximately 50 million Euros during that year. In this connection, the company or the group was ranked amid the top 10 companies in terms of profitability and productivity and also in terms of turnover (Costa Crociere SpA, 2012). Costa Cruise has been accredited with an incorporated arrangement of voluntary certification of conformity along with highest international benchmark towards the aspect of safety, quality, environment and social accountability. Costa Crociere is fundamentally denoted as an international company holding its several offices in different regions such as Paris, Barcelona, Madrid, Zurich, Brussels and Lisbon among others. The company employs more than 19,000 working people throughout its organisation and is organised into a flexible arrangement of various human resource functions (Costa Crociere SpA, 2012). The prime vision of Costa Crociere is to serve better as well as with enhanced services to their worldwide customers with special regards to behaviour. The aspect of consumer satisfaction is the principal motive and also the mission of Costa Crociere. In terms of business operations, since the year 1997, especially Air France and Costa Cruises are the partners, sharing the similar visi on or objective of delivering superior and enhanced services to their worldwide guests or customers along with maximising customer satisfaction (Costa Crociere SpA, 2012). In this connection, one of the partners of Costa Crociere i.e. Air France is an airline which operates in an international network and also performs its business operations in 182 cities in 98 countries. Air France offers more than 1,700 flights which generally covers numerous destinations throughout the world. The hub of Air France is recognised as one of the most efficient hubs in the entire Europe. Along with Costa Crociere, the main priority of Air France is to ensure ultimate customer satisfaction (Costa Crociere SpA, 2012). In the paper, a detailed analysis regarding the accident that Costa Crociere had faced along with certain weaknesses as well as threats that they faced due to the accident will be depicted. Various aspects that include preparation of a social marketing plan on behalf of Costa Crociere in terms of strategy, tactics, action, implementation and control will also be portrayed in the discussion. A Brief Situation Analysis of Costa Crociere

Health Essay Example | Topics and Well Written Essays - 1250 words

Health - Essay Example I use quality assurance procedures to guide my daily activities by implementing the highest standard of care in my work. I use the procedures to guide my decision-making and to direct my actions including patient care, medication administration, management of symptoms as well as implementation of doctor’s orders. These quality assurance procedures are part of the standard requisites of the practice and are meant to manage the administration of interventions and the management of patient care. C) Explain your organizational policies and procedures in achieving quality care standards. My organizational policies and procedures in achieving quality care standards include weekly peer reviews, monthly self-assessment policies, regular trainings and updates on policies and procedures, continuing medical education, and supervisory checks. My organization carries out weekly peer reviews where the work staff per unit would meet and evaluate each other’s work and activities, provi ding constructive criticism of each other’s work and measuring them against the standards and policies of the organization. Each worker is also asked to fill up a questionnaire of self-assessment of his/her work for each month, evaluating how well he or she measures up against the standards of the organization. ... In relation to the quality systems towards my service users, I would assess my work performance to be very satisfactory. In assessing my work performance, I believe that I have been able to effectively perform based on the quality systems of my practice. I have been able to follow the standards of my practice and implement these standards based on my specific duties as a health professional. E) Comments on the effectiveness of the quality systems in operation in your care setting The effectiveness of the quality systems in operation in my care setting are more or less within the parameters of the standards of the health profession. The best feedback of efficacy is the patients themselves and in my care setting, the delivery of patient services has been exemplary; moreover, there have been minimal complaints from our patients regarding quality of care. The patients have received care on time and at exemplary standards. Based on these elements, I believe that the quality systems in my care setting are founded on effective standards of the health practice, including patient-centred care, leadership, multiprofessional care, and continued improvement of care. F) Comments on the advantages and disadvantages of the quality systems in your organization. Advantages of the quality systems in my organization refer to the multiprofessional control set-up which the organization is implementing. This set-up has helped us achieve coordinated care, avoid repetitive interventions, prevent medical errors, and ensure the efficient use of time and resources. Disadvantages of the quality systems in my organization refer to the often imposing quality the system can present. Quality systems can

Understanding Today's Generation Research Paper

Understanding Today's Generation - Research Paper Example Although there are a range of factors that contribute to this divergence which has been noted, it cannot and should not be ignored that one of the fundamental aspects motivating this divergence and change is with respect to several of the most dominant generations that defined the 20th century. Accordingly, it is necessary to examine and understand the Baby Boom Generation (1946 to 1964) and Generation X (1965 to 1983). As a means of realizing the unique dynamics that existed within these generations and the continued impact upon the way in which development is realized, it will further be necessary to draw a level of prediction with regards to the generation of the Millenials (1984 to 2002). Firstly, with regards to the Baby Boom Generation, one of the most prevalent differentials that exist is with relation to the role that minorities and women play within society as well as the extent to which technology pervades, and the way in which individuals communicate and identify with one another. Interestingly, the interview that was performed helped to highlight this very differential with regards to the way in which technology was seen as one of the most important differentials separating the Baby Boom Generation from that of Generation X, and the Millenials (Martacchio 395). However, what cannot be said is that from the interview that was conducted the individual respondent was of the view that either Generation X or the Millenial generation were â€Å"worse† than her own. This is an interesting concept to integrate with due to the fact that pervasive societal knowledge and impressions from the media oftentimes integrate a belief that current society is declining and far worse with respect to overall morality and ethics than the ones which it been evidence previously. However, as stated, neither the research which was performed to inform this particular essay nor the interview led credence to this particular point of view. Said the interviewee with regards to the negative role of technology within current generations and society, â€Å"People do not have real face time with each other to communicate verbal or non-verbally† (Holmes 2). In this way, the reader can see that the most important piece of information which was related was with respect to the way in which technology and technological advancement have weakened human communication within current generations. Interestingly, Generation X stands in stark contrast to many of the more rigid and conservative mores and norms that the Baby Boom generation exhibited. Ultimately, before delving too deeply into Generation X and/or seeking to understand prime motivators and reasons for behavioral actions, it must be understood that this was the first generation that grew up in an era that was not defined by the Second World War. Rather, this was a generation of political action, protests, civil rights, and the Vietnam War. In this way, the reader can and should realize the Generati on X takes many of the positive features from the Baby Boom Generation as well as many of the positive features from the Millenials. This is due to the fact that, according to the research which has been read to direct this analysis, Generation X traditionally has a work ethic that is on par if not above that of the Baby Boomer generation. Yet a further interesting dynamic exists within this particular generation due to the fact that it was the first generation that was able to integrate directly with the growing technological revolution which took place (Shoch 26). Whereas the Baby Boom Generation was necessitated to create the technological revolution and seek to integrate life within it, Generation X was able to grow up in a world that

The impact of the Industrial Revolution

The impact of the Industrial Revolution This investigation examines the effects of the Industrial Revolution from years 1780 to 1840 on the laissez-faire attitude of the British government. This investigation focuses on how the Industrial Revolution benefited from the existence of the laissez-faire attitude in Great Britain during the late 18th century and then contributed to its demise by the mid-19th century. This investigation highlights why the hands-off approach and the lack of government involvement and oversight in economic development helped the explosive growth of industry. It only focuses on Great Britain, which is considered the Industrial Revolutions birthplace, not other European countries nor the United States. The researcher will use various printed texts and internet sources as evidence to address this investigation. In this investigation, two sources are evaluated. The Silent Revolution: The Industrial Revolution in England as a Source of Cultural Change written by John Walter Osborne and The First Industrial Revolution written by Phyllis M. Deane are two sources assessed with their origins, purposes, values, and limitations. B. Summary of Evidence From medieval times there had been strict regulation in Britain on wages, employment, training (apprenticeship), industrial location, prices, and commerce. By the mid-17th century, these regulations were difficult for the government to enforce due to new industries and expanded trade.  [1]  Therefore, the restrictions were ineffective and suspended. For more than a hundred years before the Industrial Revolution, the State was in retreat from the economic field.  [2]  There was the fact that a large number of restrictions on economic activity and on the free-flow of trade were reduced or removed.  [3]   Prior to the Industrial Revolution, governments were primarily structured to keep peace at home and to defend the country against foreign enemies. The function of government was administration, not legislation.  [4]  The central government administration in Britain was small compared to modern standards. As late as 1833 the Home Office employed only 30 persons and the Board and Trade, 20. So limited were its activities that the central government consisted mainly of customs officials and excise menà ¢Ã¢â€š ¬Ã‚ ¦ And nothing was as yet done on a national level concerning health, education, or poor relief.  [5]   Adam Smith, a Scottish economist in the mid-late 1700s, strongly opposed any government interference in business affairs. He and his followers heavily influenced the adaptation of laissez-faire government and used the doctrine of the invisible hand to justify free trade. Trade restrictions, minimum wage laws, and product regulation were all viewed as detrimental to a nations economic health.  [6]  The philosophy of laissez-faire, the view that the business of government was to leave things alone, and adopted whole-heartedly the view that the unrestricted operation of private enterprise was the most effective way of securing the maximum rate of economic growth.  [7]   The triumph of laissez-faire in the 19th century is the retreat from protectionism and the adoption of a free trade policy.  [8]  Due to limited government regulation and intervention, innovation was accelerated. In England, factory owners had access to the natural resources necessary for the mass production of goods and a willing workforce. Employers were able to offer low wages for long hours because of the sizable poor population.  [9]   In the 1830s and 1840s, and still more in the 1850s, the State was steadily taking responsibility for wider and wider control of private enterprise in the interest of society as a whole.  [10]  Even though the laissez-faire attitude of the British government which took hold in the mid-18th century spurred the growth of the industrial revolution, it was the revolution itself which brought the laissez-faire movement to an end. The industrial revolution changed every aspect of society in Britain. Migration from small rural villages to urban cities took place. Living conditions were poor for the working class and their newly concentrated population increased awareness of their struggles. Prior to this urbanization of the population, society was not focused on the health and welfare of the general population. Around this time, the appeal of ethics and moral philosophy began to take hold.  [11]  With this new focus, pressure was put on the government to address the issues of the po or. This caused the government to get involved and no longer allowed for a hands-off policy. The decline of laissez-faire attitudes, corruption in government, growth of political parties, public opinion, and increased efficiency of legislative activity were in varying degrees caused by industrialism. C. Evaluation of Sources The First Industrial Revolution written by Phyllis Deane published in 1980 provides useful insight for the historian into the role of the British government during the British Industrial Revolution. Phyllis Deane is a professor of economic history at the University of Cambridge and a fellow of Newnham College who references many other historians in her work. The sources purpose is to describe how the British government functioned throughout the Industrial Revolution and how it took on the philosophy of laissez-faire. This books values are that it allows for a thorough understanding of how the British government removed many restrictions on economic activity to go along with its laissez-faire attitude. It also references Adam Smith and the beginning of the laissez-faire ideology stating how the business of government is to leave things alone. However, a limitation to this source is that the authors references are limited to writings from the twentieth century and do not include works from the Industrial Revolution time period. The Silent Revolution: The Industrial Revolution in England as a Source of Cultural Change written by John Walter Osborne, published in 1970, is another beneficial source for the historian. John W. Osborne is a history professor at Rutgers University who specializes in modern Europe and nineteenth century Britain. This sources purpose is to depict changes in Britain from before and after the Industrial Revolution. It also parades how the laissez-faire philosophy took on by the government influenced this change. A value of this source is that it gives the perspective of a historian who contrasts Britain before and after the Industrial Revolution and provides specific details of what the British government believed at the time. A limitation to this source is that the author is interested in a broad range of social impacts and is not entirely focused on the impact that the Industrial Revolution had on government. D. Analysis Prior to Britains industrial revolution (1760 to 1830) government and society overall had very different characteristics. Britain had been a primarily agricultural economy with the textile industry being mainly small, independent businesses. With the Industrial Revolution, communities transitioned from rural to urban. There was great upheaval caused by this change. While the Industrial Revolution brought positive changes, the benefits were usually seen by the upper class who took advantage of the new means of industry. In contrast with the positive changes, many individuals found themselves disadvantaged by the loss of their livelihoods at their traditional crafts. The population growth, overcrowding, and squalid living circumstances in cities where the jobs could be found were only compounded by the lack of compassion for the lower class.  [12]   It is well documented that a laissez-faire attitude existed in the British government at the end of eighteenth century. With the explosive growth of industry, government oversight was not possible. The government did not have the resources to regulate private commerce. At this time, there was also resistance to government involvement since government involvement was perceived as a hindrance and would have impaired prosperous growth. The idea of government being responsible for the welfare of its citizens did not exist at that time and helping people living in poverty was not seen as responsibility of the government. The laissez-faire attitude promoted by leaders and economists, such as Adam Smith, kept government out of private industry during the beginning of the Industrial Revolution. Without government intervention, private corporations were able to set their own standards. The driving incentive for these industries was profit. Due to the absence of guidelines, working conditions were poor and minimum wages were usually nonexistent. The rapid changes occurring during the Industrial Revolution greatly influenced all aspects of British life including the view of the role of government. It brought about new concepts on how society should behave. It is due to these changing perceptions that by the 1820s parliament passed a large volume of economic and social legislation.  [13]  It is based on this evidence that the Industrial Revolution brought to an end the British governments laissez-faire attitude. Government began to intervene in the behavior of private enterprise at the local level in the urban areas where social problems were the most extreme. It was particularly true when government stepped in to address problems of sanitation and town improvement and was particularly necessary when regulating land lords and builders who did not have the interests of the overall community in mind.  [14]   In addition to government intervention due to health issues, the government was beginning to be pressured by the growing voice of the working class who were petitioning for safer and fairer working conditions. The growth of public opinion was brought about by technical improvements of the steam powered newspaper presses which increased circulation.  [15]  This raised the awareness of poor living conditions and unfair practices in the workplace. The sources utilized in this investigation were written by researchers who employed a wide variety of material when developing their publications. The materials ranged from earlier twentieth century analyses of the Industrial Revolution and back to writings from the time period of the Industrial Revolution. It is through their in-depth analysis and interpretation that the researcher can gain an understanding of the impact of the Industrial Revolution. E. Conclusion At the beginning of the Industrial Revolution a laissez-faire attitude existed. The changes brought about by the Industrial Revolution shifted the behavior of the British political system away from their hands-off philosophy. While the Industrial Revolution brought about great innovation, it made more acute the issues of poverty and poor working conditions. The Industrial Revolution influenced changes to the role of the government and was responsible for the social and economic legislation passed in the first half of the nineteenth century. Instead of allowing industry to run without oversight and pursue profit at the expense of society, regulations were enacted which resulted in improved living conditions for the working class. This change to government after Britains Industrial Revolution is the basis for modern-day government. F. List of Sources Adam Smiths Laissez-Faire Policies. The Victorian Web: An Overview. Accessed November 29, 2011. http://www.victorianweb.org/economics/laissez.html. Ashton, T. S. The Industrial Revolution, 1760-1830. London: Oxford University Press, 1948. British Industrial Revolution. Clemson University. Accessed November 29, 2011. http://www.clemson.edu/caah/history/FacultyPages/PamMack/lec122sts/hobsbawm2.html. Deane, Phyllis M. The Role of Government. In The First Industrial Revolution, 219-37. Cambridge: Cambridge University Press, 1990. Miller, James. The 1800s. San Diego: Greenhaven Press, 2001. Osborne, John W. The New Politics: The Growth of Legislation. In The Silent Revolution: the Industrial Revolution in England as a Source of Cultural Change, 85-105. Scribner, 1970. Word Count: 1945

Blackmur R.p., Form And Value :: essays research papers

Blackmur R.P., Form and Value in Modern Poetry, Doubleday, 1957. Justification This critique was first published as a journal article in The Southern Review, 1936 and later reprinted in the text entitled â€Å"Form and Value in Modern Poetry.† The author of the critique describes the meaning behind Yates’ poetry. He also describes Yates’ view of the world and explains how this influences the poetry and the response by many readers towards the work. Blackmur uses a comparison with other poets of the same era. Blackmur also describes in a way that is easily understood, the poetic devices employed by Yates in his works. Position of the writer The position of the writer, is that Yates is a great poet who combines technique with imagination. However, the content of his work and its symbolism is confronting to many readers and may not therefore appreciate the greatness of the poetry. The critics argument â€Å"The poet (and, as always the reader) has to combine, or fuse inextricably into something like an organic unity the constructed or derived symbolism of his special insight with the symbolism animating the language itself. It is, on the poet’s plane, the labor of bringing the representative forms of knowledge home to the experience which stirred them: the labor of keeping in mind what our knowledge is of: the labor of craft. With the poetry of Yates this labor is, as I say, doubly hard, because the forms of knowledge, being magical, do not fit naturally with the forms of knowledge that ordinarily preoccupy us.† What Blackmur is arguing, is that magic and the interpretation of this, is dependent on the reader’s knowledge of magic. He continues the argument, by implying that Yates believed that imagination was as valid a way of understanding the world as was logic. Blackmur also argues that because Yates has a view of life, that many readers do not share, the poetry is often interpreted as â€Å"sterile†. Exposition of the critics ideas and relevance Following the line of Blackmurs’ argument one can only appreciate the greatness of Yates’ poetry by understanding more about magic as a force in real life. However Blackmur claims that use of magic as a tool for poetry has two radical defects. The first defect is a lack of conventional authority outside the poem. The other defect is that Yates’ understanding of magic was not and could not be given in the words of the poem. Use of appropriate technical language Blackmur R.p., Form And Value :: essays research papers Blackmur R.P., Form and Value in Modern Poetry, Doubleday, 1957. Justification This critique was first published as a journal article in The Southern Review, 1936 and later reprinted in the text entitled â€Å"Form and Value in Modern Poetry.† The author of the critique describes the meaning behind Yates’ poetry. He also describes Yates’ view of the world and explains how this influences the poetry and the response by many readers towards the work. Blackmur uses a comparison with other poets of the same era. Blackmur also describes in a way that is easily understood, the poetic devices employed by Yates in his works. Position of the writer The position of the writer, is that Yates is a great poet who combines technique with imagination. However, the content of his work and its symbolism is confronting to many readers and may not therefore appreciate the greatness of the poetry. The critics argument â€Å"The poet (and, as always the reader) has to combine, or fuse inextricably into something like an organic unity the constructed or derived symbolism of his special insight with the symbolism animating the language itself. It is, on the poet’s plane, the labor of bringing the representative forms of knowledge home to the experience which stirred them: the labor of keeping in mind what our knowledge is of: the labor of craft. With the poetry of Yates this labor is, as I say, doubly hard, because the forms of knowledge, being magical, do not fit naturally with the forms of knowledge that ordinarily preoccupy us.† What Blackmur is arguing, is that magic and the interpretation of this, is dependent on the reader’s knowledge of magic. He continues the argument, by implying that Yates believed that imagination was as valid a way of understanding the world as was logic. Blackmur also argues that because Yates has a view of life, that many readers do not share, the poetry is often interpreted as â€Å"sterile†. Exposition of the critics ideas and relevance Following the line of Blackmurs’ argument one can only appreciate the greatness of Yates’ poetry by understanding more about magic as a force in real life. However Blackmur claims that use of magic as a tool for poetry has two radical defects. The first defect is a lack of conventional authority outside the poem. The other defect is that Yates’ understanding of magic was not and could not be given in the words of the poem. Use of appropriate technical language

Relationship Between Surface Area and Rate Of Reaction Essay -- GCSE C

An Experiment To Investigate The Relationship Between Surface Area and Rate Of Reaction Introduction The rate of reaction (reaction velocity) may be defined as the rate of change of concentration of a stated reactant or product. The rate of a reaction is found by measuring the amount of a reactant used up per unit of time or the amount of a product produced per unit of time. A reaction can be made to go faster or slower by changing a number of factors. In order for a reaction to occur certain things are necessary: particles must collide with each other and the collision must have enough energy for the reaction to occur. If this happens the original bonds are broken and new bonds are formed - so that new products are formed. Successful collisions (those with sufficient energy) can be increased (or decreased) by a number of factors. These key variables consist of temperature, concentration, surface area and use of and type of a catalyst. To examine the relationship between the rate of reaction and surface area I must choose to vary only surface area keeping the other variables constant. Surface area of solid - The surface area has an effect on the rate of reaction. If the solid has a large surface area per unit mass then there are more opportunities for collisions to occur between the solid and liquid. This is because there is more chance for collisions to occur. If the surface area per unit mass is small, collision can only occur with the outer atoms and is therefore limited. The diagram below illustrates this: This relationship is proportional i.e. as one doubles so does the other. The temperature of the reaction - When the temperature is low, the particles in the reaction do not have much energy and move slowly so collision... ...nes which can be explained by the fact that the surface area of the chips was constantly changing throughout the reaction, as it was reacted with the acid, and so did the surface area to volume ratio. Also as the marble was used up the reaction would slow, as there would be less marble remaining to react with the acid reducing the chances of a collision occurring. The evidence is sufficient to imply that my hypothesis is correct but I think to prove it successfully further evidence would be necessary. I could have checked the rates of reactions I produced as a result of my experiment by carrying out a different test. If I had examined my results by doing a test measuring the mass change of the calcium carbonate I could have checked that I came up with sufficiently similar final rates of reaction, however I did not have time for this or to use a wider range of values.

Becoming a Better Negotiator

Over the past 8 weeks there has been a lot that I have learned about myself as a person with inner reflection in my negotiation style. Negotiation is a skill that I thought people have to be born with. Although people can be born better suited with negotiation skills; the skill is also a craft that can be taught and learned. People must be able to reflect on their strengths and weaknesses and build off their strengths to become a better negotiator.Lewicki, Saunders and Barry (2011) state that while some people may look like born negotiators, negotiation is fundamentally a skill involving analysis and communication that everyone can learn. I think that the questionnaires that I took really amplified what I need to work on as a negotiator. Negotiation is a part of everyday life for everyone, in home life and in personal life and becoming a better negotiator can impact our lives positively in both. This paper will reflect and summarize what I learned about myself doing both questionnair es and how I plan on improving my negotiation skills using this class going forward.QuestionnairesThe first questionnaire is called The Personal Bargaining Inventory. This questionnaire helps clarify the perceptions of one’s self on different dimensions of negotiation; from how a person should or â€Å"ought† to negotiate, power and deception, cooperation and competition, and winning and losing. The second questionnaire is called Communication Competence Scale. This scale is a diagnostic tool to help one determine their level of communication competence.Communication competence is defined as the ability  to enact both appropriate and effective messages in any communication setting. The Personal Bargaining Inventory asked twenty three questions rating my own behavior and twenty seven questions rating people’s behavior in general, on a scale of 1-7, 1 being strongly uncharacteristic and 7 being strongly characteristic (Lewicki, Saunders, & Barry, 2009). Both of these questionnaires make you look at yourself and gauge how we feel about our own behavior in negotiation and communication.It also makes us reflect on how we believe others should act and behave in negotiation. These are both great exercises for someone to use if they want to figure out exactly what they need to work on to become a better negotiator. Some of the questions asked about ethics; such as lying to get what we want, taking advantage of someone, and being accountable about the things we say in conversation and in negotiation. One must be completely honest when taking these questionnaires. Both of these questionnaires helped me reflect on myself and what I think of myself.About MeMargaret J. Wheatley said â€Å"without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful†. I think these questionnaires help with my own personal reflection. I have always been told that I am antagonistic and this is somethi ng that I need to work on. These questionnaires only backed up that assessment. A couple of the questions in particular stuck out to me. I had to be honest with myself, which helped opened up my eyes and helped me realize this truth. In the Personal Bargaining Inventory question number 21 was eye opening; â€Å"in any competitive situation, I like to win. Not just win, but win by the biggest margin possible†.I ranked myself truthfully at a 7, strongly characteristic. I hate to lose. I don’t know of anyone that does, but I really hate it. I get a sinking feeling in my stomach when I lose, or team I root for loses. It affects my attitude and really upsets me. I love to win. They say a win is a win, but in negotiation concessions must be made. Keeping this behavior could end up hurting my negotiation strategies in life. I must be willing to compromise more.The second question came in the Communication Competence Scale, â€Å"generally, I think about how others might  i nterpret what I say†. I need to choose my words more carefully when dealing with people. I don’t usually think about what I say before saying it, and sometimes people may interpret those things negatively. These questionnaires really helped me reflect on myself as a negotiator and as a person. Everyone could benefit from using them.Get BetterAs seen above there is room for me to improve and become a better negotiator. We all should try and become more well rounded people in our lives, to become morally and ethically responsible as well as better negotiators. I believe that I can become a better leader in life and at work if I am able to become a better negotiator. I can do better for my family and I can do better for myself. There are ten best practices to use for negotiators. I will use these ten practices to improve my skills and craft my negotiation style. Those ten practices are the following:1.Be prepared. 2.Diagnose the fundamental structure of the negotiation. 3. Work the BATNA (Best Alternative to a Negotiated Agreement) 4.Be willing to walk away. 5.Master the paradoxes. 6.Remember the intangibles. 7.Actively manage coalitions. 8.Savor and protect your reputation. 9.Remember that rationality and fairness are relative. 10.Continue to learn from the experience.I have a real life experience that just happened to me that these ten practices would have helped me with. I had set up a meeting with a customer and I expected just to introduce myself to these guys and let them know that I was new to the area. I wanted to show face to them and let them know that I was here to help. Well that was part of what happened. These guys took me and put me in a conference room and asked me a million questions about my company and what I would do for them. I feel I did okay in this situation, but had I been able to prepare for this negotiation I might have done a  better job.Practice 1 and 10 are what I will take away the most from this to learn from. Had I k nown that this introduction would have been more than just that, I would have prepared better for some of the questions they asked. I am new to this position and I will be able to walk away from this experience with something to work on. I tried my best to keep all questions in a positive light and try and make the meeting as personal as possible. This negotiation was not for a contract, but more or less for an opportunity that could lead to one. I laid a lot of my cards out on the table to let them know that I wanted to build trust. There were three guys in the meeting.Two of them specifically said that all they cared about was price, while the third said, â€Å"I don’t give two (curse)’s about price, all I care about is what you are going to do for me, I care about service†. This helps me in the future going forward with these guys, being able to address what is the most important thing to them when it comes to doing business with me and my company. This custo mer has all the power and they know it. All I want to go out and earn their business. I am a vendor to them and there are other vendors that can offer the same services as I can, what can I do to earn their business? I need to make my experience personal with them and try and build a personal relationship. Building trust in negotiation is one of the biggest and most important things in business.Once I get the opportunity to build this trust and earn this work I can then go into the negotiation faze of an MRO contract. MRO stands for Maintenance, Repair and Operations. We write out these contracts for loyal customers that basically take the negotiation out of our work. We set the prices and the services provided for the customer that we don’t need to earn or negotiate, we need to basically â€Å"keep them happy† until the contract runs out. They are set for 5 years and are fair and rational for both us and the customer.If I am able to get to the point of a negotiation f or a MRO contract, it would look really good to my supervisors and I could become one of the youngest managers in our company. I must take a plan of action to see things from my opponent’s perspective and keep in mind the intangibles that go into negotiation. Leaders must be credible and trustworthy (Bednarz 2011). Learning to become a better negotiator and person would definitely make me a better leader for my family and my company.In conclusion, this class has taught me a lot about negotiation and myself in the process. There are steps and processes that anyone can take that can train and help turn this into a skill. Negotiation is not the easiest thing in the world to do. No one is born with the same personality, and negotiation is a skill (like sports or music) that can be born with in certain people. But like sports and music, negotiation is a craft that can be worked, learned, exercised and honed. We must always get ready and be prepared prior to a negotiation. We must also learn from all our negotiations in life so that we can get better.